Engineering Manager (Managed Services, Production Engineering)

Crusoe•San Francisco, CA

1d•$209,000 - $253,000

About The Position

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. About This Role: We're looking for a hands-on Engineering Manager to lead our Managed Services, Production Engineering team. Where you'll split your time between driving reliability improvements and leading a team of SREs embedded across Crusoe's managed AI and managed services offerings. You'll own the production health of the services Crusoe delivers to enterprise customers, including Managed Kubernetes, Managed Inference, and AutoClusters, partnering closely with embedded engineering teams to raise the bar on operational excellence, automation, and customer experience.

Requirements

5+ years of software or infrastructure engineering experience, with at least 1–2 years in an engineering management or tech lead role
Strong SRE or production engineering background — hands-on experience with incident management, SLO frameworks, runbooks, and on-call operations
Solid coding ability; comfortable writing production-grade code in Go, Python, or similar languages to build tooling and automation
Experience working with or embedding into cross-functional product teams, and influencing engineering decisions across organizational boundaries
Familiarity with container orchestration and cloud-native infrastructure — Kubernetes, distributed systems, and managed cloud service architectures
Strong communication skills — able to clearly represent technical risk and operational status to both engineering peers and business stakeholders

Nice To Haves

Experience with GPU infrastructure, AI/ML workloads, or inference serving platforms
Background in HPC orchestration tools such as Slurm or Ray
Prior experience at a cloud provider, AI infrastructure company, or hyperscaler
Familiarity with Crusoe's managed service stack or similar turn-key AI infrastructure offerings

Responsibilities

Leading and growing a team of SREs embedded within Crusoe's Managed AI and Managed Services product areas, setting technical direction and fostering a culture of ownership and continuous improvement
Contributing as an IC — reviewing code, building tooling, and driving automation to reduce toil and improve the reliability and scalability of production managed services
Owning SLA/SLO performance, incident response, and on-call health for managed service offerings; leading blameless post-mortems and driving systemic remediation
Partnering with embedded product and platform engineering teams to influence infrastructure design, observability strategy, and operational readiness for new and existing managed services
Defining and tracking reliability, performance, and operational maturity metrics across the team; translating data into prioritized roadmap investments
Serving as a technical escalation point for high-severity production incidents affecting enterprise customers, and collaborating with Cloud Support and Customer Success on resolution and communication

Benefits

Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $300 per month