Engineering Manager, Customer Dashboard Experience

Checkr • San Francisco, CA

79d • $233,000 - $274,000 • Hybrid

About The Position

Checkr is looking for an Engineering Manager to lead the Customer Dashboard Experience (CDX) team. This team is responsible for designing, building, and maintaining the core user interfaces and experiences that enable customers to manage their accounts, access reports, and interact with key services. The team's mission is to deliver intuitive, reliable, and scalable dashboard solutions that empower users to efficiently oversee their activities and information. Key responsibilities include owning the end-to-end experience for customer-facing dashboards, including report management, candidate information, and account settings. This team will drive the post-hire experience and the subscription management. The CDX team operates at the intersection of product, engineering, and customer success, playing a critical role in shaping the digital experience for all users.

Requirements

• 4+ years as an engineering manager, ideally leading a front-end/UI or growth engineering team
• 8+ years as an engineer
• Exceptional verbal and written communication skills
• Strong skills in critical thinking, decision making, problem-solving, and attention to detail
• Experience managing quality incidents as both a technical lead and communication lead
• Experience working on products at scale, and understanding the data, legal, human impact, and technical nuances of supporting highly regulated products
• Strong experience with TDD, pair programming, and agile methodologies
• Deep understanding of service architecture and system design as well as lean software development principles
• Ability to make high-level prioritization decisions quickly and thoughtfully
• Backbone to make tough decisions when necessary
• Able to develop inclusive teams to foster growth and diversity
• Ready to mentor the team to grow by providing stretch assignments and opportunities relevant to their interests
• Humility, openness to feedback, and eagerness to learn

Responsibilities

• Drive technical vision for the team that motivates and excites the team for the next chapter
• Partner closely with product management to build new features and enhance existing ones
• Work with the team to reduce technical debt and sustainably scale our architecture
• Build relationships with cross-functional teams and drive results with them
• Nurture and grow team members based on their career aspirations
• Hire best of the talent and continue to raise the bar for the team
• Represent the team in planning and product meetings
• Optimize engineering processes and policies to drive velocity and quality

Benefits

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to 25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Home office stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries
• Number of Employees: 1,001-5,000 employees