Engineering Manager, Customer Communication Management (Remote)

PROG Holdings

86d • Remote

About The Position

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a Engineering Manager, Customer Communication Management to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely anywhere in the continental US or in our corporate location in Utah.

Requirements

• 3+ years of engineering management experience leading software engineers (performance, hiring, coaching, delivery).
• Strong hands-on .NET development experience.
• Cloud experience (AWS) designing and operating production systems.
• Containerization & orchestration (Docker, Kubernetes) and CI/CD (Git-based workflows, pipelines, artifact/versioning).
• Experience building/operating high-throughput, event-driven services (queues, pub/sub).
• Solid grasp of observability (metrics, logs, traces) and production support (on-call, SLOs).

Nice To Haves

• Salesforce Marketing Cloud (SFMC) knowledge is a plus.

Responsibilities

• Own technical direction while contributing code (design, implementation, code reviews) across .NET services, APIs, and orchestration workflows.
• Drive cloud-native designs (e.g., AWS), containerization (Docker/Kubernetes), and CI/CD pipelines and automated testing.
• Monitor and improve throughput, latency, bounce/complaint rates, inbox placement, and on-call practices.
• Manage integrations with ESPs/SMS gateways and internal systems.
• Coach and develop engineers, set goals and hire to scale the team.
• Lead root-cause analysis, postmortems, and preventive engineering for capacity, deliverability, and provider issues.

Benefits

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job Required Equipment & Services Will Be Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Manager