Engineering Manager Customer Applications

Squaretrade•Brisbane, CA

3d•Hybrid

About The Position

At SquareTrade, we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform. In this role as a Software Engineer Manager, you will manage at least 2 strong scrum teams comprising of software engineers and quality engineers. Along with being a mentor and a driving force to your teams you will be partnering with Product Owners, other Software Engineering Managers and Architects to deliver on company initiatives. You will report into Director of Engineering, with whom you will partner on defining the technical vision and direction of each group. This is an exciting position that offers autonomy and teamwork, with opportunities for career development. You're A Great Candidate If You ...Like being in a driver seat for partner launchesLike to be involved in designing and solutioning complex problemsLike to be focused on high quality softwareLike building global teams

Requirements

Bachelor's Degree in Computer Science or related field
8+ years of development experience
2+ years of management experience with full time Software Engineers
Strong knowledge and working experience of latest Java, Spring Boot and microservices framework
A good understanding of web technologies, UI frameworks and event-driven architectures
Hands on experience mentoring software engineers on Auth0, SSO, Sparkpost (or other email system), Twilio (or other SMS system), Kafka, Redis, Hibernate and/or other modern technologies
Experience with relational databases
Experience in building teams; manage, mentor and coach to grow their careers
Good knowledge on tracking and setting goals to improve quality and efficiency
Great communication skills

Nice To Haves

Experience in the warranty, insurance, fintech, or e-commerce domains
Familiarity with AWS, Docker, Kubernetes, API gateway
Familiarity with CI/CD pipelines, Jenkins
Ability to write production ready code

Responsibilities

Partner with product and business stakeholders to align on team priorities and roadmaps
Lead the design and on-time delivery of highly available microservices and frontend applications
Drive architectural improvements, scalability, and platform consistency across our integration ecosystem
Own the observability, health, uptime, performance and security of services and frontend apps under your team's care
Establish and evolve production support processes, including on-call rotations, monitoring, incident response, and RCA
Recruit, mentor, and retain top engineering talent with a focus on diversity, inclusion, and team cohesion
Provide clear goals, timely feedback, and professional growth opportunities tailored to individual team members
Enforce Agile principles and methodologies

Benefits

Medical, dental and vision coverage with network optionality to support our dispersed workforce
HSAs and FSAs
Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
$75 monthly allowance to support self-care and well-being
Up to 4% company match into 401(k)
Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
Paid Time Off
Work flexibility
Talent shares
Tuition reimbursement
Learning opportunities
Hybrid work arrangements
$80 monthly internet connectivity stipend
Various corporate perks and discounts