Engineering Manager, Claude Services

Anthropic•San Francisco, NY

3d•Hybrid

About The Position

We are looking for Engineering Managers to join our Claude Experiences org to lead and grow teams of software engineers working on backend systems for Claude.ai , including our clients on the web, desktop, and mobile. You'll be responsible for defining and executing the creation of shared product capabilities at the core of Claude.ai while maintaining clear direction and stability for your team. This is a net-new team, initially seeded with a small number of tenured Claude.ai engineers. Historically, the design, development, and maintenance of our systems and infrastructure was a shared responsibility between our small group of Claude Experiences engineers, collaborating closely with our larger Platform and Infra organizations. We believe that there is an opportunity for a team to drive a lot of impact, both in our foundations and in the product, by focusing on backend systems specifically for Claude.ai. You'll partner closely with product managers, engineering leadership, research teams, and our inference, infrastructure, and platform teams to transform emerging AI capabilities into products that make AI collaboration feel effortless, pro-human, and essential to how work gets done. Success in this role requires a strong ability to understand stakeholder needs, identify opportunities to share capabilities across products, understand our product and roadmap deeply, and the ability to facilitate rapid iterations to improve our product suite. We both need to maintain high-quality systems for our existing product surfaces while collaborating closely with research to build products at the frontier of model capabilities. We are responsible for Claude.ai across the web, desktops, and mobile devices. Our mission is to craft coherent Claude experiences that delight at every touchpoint, making AI collab feel effortless, pro-human, and essential to how work gets done.

Requirements

Have 3+ years of engineering management experience inclusively designing, building, and leading leading high-performing teams in ambiguous, early-stage environments
Excel at creating psychological safety, belonging, and helping teams navigate uncertainty
Demonstrate strong interpersonal skills and ability to guide teams through rapidly evolving organization priorities while building underlying stable platforms
Have excellent cross-functional leadership skills to build alignment between research, engineering and product
Are skilled at facilitating decision-making rather than imposing solutions
Have expertise in mentoring and investing energy into team culture
Have excellent communication skills to represent the importance of and need to invest in platform capabilities at the core of our products
Have a comprehensive technical understanding of modern software product development processes and technical stacks.
Experience of AI/ML is a bonus
Care deeply about responsibly pushing the boundaries of AI capabilities in service of Anthropic's mission
We require at least a Bachelor's degree in a related field or equivalent experience.

Nice To Haves

Have experience building products from zero to one in a startup environment
Have expertise in modern web development stacks (React, Next.js, etc)
Have expertise working on AI/ML products
Have expertise with identity management, authentication systems, and enterprise security standards

Responsibilities

Lead and coach a high-performing team of software engineers through the complexities of 0-1 platform development
Design, develop, and maintain systems that are highly available, responsive, and fault-tolerant
Decide which existing systems to improve, rebuild, or maintain
Partner effectively with engineering and product leaders to align on direction and execution
Create a balanced environment that encourages both iterative improvement and rigorous evaluation
Provide clear, actionable feedback and support for engineer growth and development
Help partner teams develop approaches for sharing capabilities and partnering to evolve our platform alongside the sophistication of our products and users
Collaborate closely with other platform, inference, and API groups
Represent the Claude.ai perspective and roadmap in discussions with research, product, and leadership stakeholders