Engineering Director KC Billing Chg

Ericsson•Plano, TX

19h•Onsite

About The Position

The Service Delivery Director is primarily responsible for Customer Success by managing and driving local and offshore teams for BOS Billing and Charging Customer deliveries. This role encompasses Agile/Scrum/Waterfall based projects in System Integration, Engineering, Application Development, Testing and Maintenance, Application Transformation, and Application Modernization Services for the Americas BOS Engineering & ADM Organization. This position requires a results-oriented BSS/OSS, Cloud & IT leader with a consistent track record in delivering large multi-site Software Delivery Programs, strong people leadership skills with empathy and humanness, and experienced knowledge across diversified BSS/OSS products, portfolio, and technical leadership in the BSS/OSS Services Domain.

Requirements

Prior multi-year hands-on experience of managing complex Billing & Charging SI/Engineering/ADM Programs for Americas Customers, People and leading Delivery Organization of BSS/OSS, Public/Private Cloud Applications/ Infrastructure/ Services and Security Solutions.
Minimum of 15+ years of experience in a Delivery leadership position with Customers.
Consistently been responsible for delivering measurable financial improvements and cost savings for various Right-shoring Delivery model.
Proven track record of empathetic Leadership, managing Line organization (direct line reporting including dotted line onshore and offshore).
Experience in Pre-Sales, Technical Solutioning and in building compelling proposals leveraging Ericsson’s assets, tools and processes.
Deep understanding of CSS/BOS Organizations, BA-SDU, SI/ADM standard methodologies; and have a strong record of delivery.
Deep expertise in Agile/SAFe delivery model, well versed with AI in Service Delivery, ALM Tools, DeSecOps toolchains, Automation framework and emerging technologies in OSS/BSS.
Proven track record in delivering US Tier1 client engagement ($30 M+) in the domain of BSS/OSS, Cloud and related technologies in telco (using waterfall as well as agile methodologies).
Good understanding of security and experience in managing security implementations.
Have a proven track record in leading successful recovery efforts on programs that are failing to deliver on customer outcomes.
Track record of achieving profit and profit margin goals on client programs with complex program scope and duration.
Holds a solid understanding of business financial practices and a deep understanding of program financials, proactively oversees robust financial governance.
Motivation to take on various challenges in working with offshore teams and experienced of Best practices to build high-performing, self-motivated and energized offshoring workforce.
Monetization solutions including strong Billing background.
Charging and Billing transformation experience.
Cloud platforms (Kubernetes, containers, service mesh).
Event-driven architectures and streaming platforms.
5G core integration and network slicing monetization.
AI/ML and Gen-AI application in telecom operations and customer platforms.
Executive presence with the ability to influence CxO-level stakeholders.
Strong change management and organizational transformation experience.
Ericsson Business Processes Knowledge.

Nice To Haves

Strong understanding of Ericsson CSS/BOS BA, Offshore Organization and Stakeholders.
Experience in leading and managing Large Size offshore resources/organization and teams.

Responsibilities

Own and drive delivery of complex OSS/BSS transformation programs, including cloud migration, platform modernization, and converged charging deployments.
Be Responsible for Planning and Delivery for new and ongoing BOS Billing & Charging deliveries for Americas Customers by utilizing profitable Delivery model and EIIS Framework.
Ensure programs are delivered on time, within budget, and in alignment with contractual commitments and SLAs.
Establish and govern delivery frameworks covering risk, quality, security, and compliance.
Lead adoption and execution of cloud-native architectures based on microservices, containers, and Kubernetes.
Drive migration from legacy monolithic BSS/OSS stacks to modular, scalable, and resilient cloud-based platforms.
Ensure delivery practices align with DevSecOps, CI/CD pipelines, and automated testing frameworks.
Integrate AI and Gen-AI capabilities into OSS/BSS platforms to enable intelligent automation, predictive analytics, and self-healing operations.
Champion the use of AI for test automation, anomaly detection, operational insights, and customer experience optimization.
Drive innovation initiatives to leverage Gen-AI for knowledge management, incident resolution, and productivity improvements across delivery teams.
Serve as the executive point of contact for customers on all delivery and transformation matters.
Provide strategic guidance to customers on modernization roadmaps, technology adoption, and operating model evolution.
Deliver executive dashboards, steering committee updates, and risk mitigation plans.
Own delivery P&L, including forecasting, margin improvement, cost optimization, and revenue realization.
Support presales by shaping solution strategies, validating delivery feasibility, and contributing to transformation proposals.
Be Responsible as Line Leader to ensure building high-performing, highly skilled, self-driven organization aligned with Ericsson.
Build and lead distributed teams across architecture, engineering, DevOps, and program management.
Lead Competence development initiative to evolve next-gen competencies like AI, SWPS BOS Assets, Cloud, DevSecOps, Automation.
Create and maintain a professional culture within the team, where individuals take ownership and are fastidious and proud of delivering excellence and quality.
Develop organizational capability in emerging domains such as: Cloud-native BSS/OSS.
Develop organizational capability in emerging domains such as: 5G standalone monetization.
Develop organizational capability in emerging domains such as: AI/Gen-AI–driven operations.

Benefits

Competitive package to help with your individual needs and goals.
Opportunity for an annual bonus.
Excellent health benefits including the choice of three medical plan options.
Dental plan option.
Company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Ericsson US 401(k) Plan offers an automatic 3% company contribution.
Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay (full matching contributions of 4% when contributing at least 5%).
Company credits in an amount equal to the cost of basic life insurance.
Basic accidental death and dismemberment coverage.
Short-term and long-term disability coverage.
Option to participate in Ericsson’s Stock Purchase Plan.
Minimum of 15 days of accrued vacation (new employees).
Up to 3 personal days per year.
11 annual holidays.
8 hours of volunteer time.
80 hours of sick time annually.
Up to 16 weeks of paid maternity leave at 100% of pay.
6 weeks of parental or adoption leave at 100% of pay.
Financial wellness programs.
Educational assistance.
Matching gifts.
Recognition programs.