Engineering Design Associate

Duke Energy•Little Rock, NC

4d•Hybrid

About The Position

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. The Engineering Design Assistant will provide work management system, Design Tool data entry and general support to Designers as part of engineering and construction planning process. Candidates are expected to have strong computer systems knowledge and have the ability to work with independence in the E&CP tools. This position does not progress into the engineering technologist hierarchy. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Requirements

Associates Degree or High School Diploma/GED and two (2) plus years related work experience

Nice To Haves

Demonstrates excellent customer skills
Possesses effective written and verbal communication and interpersonal skills
Collaborates effectively in a team environment
Demonstrates proficiency in Microsoft Office suite
Exhibits flexibility and dependability during storm events and regular work
Effectively manages stressful situations
Demonstrated proficiency in computer based work management systems
Knowledgeable of E&CP processes, work management system, and related computer applications
Experience using computer based drawing tools

Responsibilities

Perform Design Tool entry, work management system and general support to Designers and management of system queues
Enters projects as requested into the work management system using Designer field notes, templates, and/or Expert Designer or other methods.
Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.
Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.
Copies/translate sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (eg. Residential, small commercial and lighting). Also completes work orders that do not require a field visit or guidance from a Designer. (eg temp services)
Verifies/completes the dependencies in the work management system prior to releasing job(s).
Assists Designer with updating work management system for status, project comments, or customer comments and contact information.
Communicates and coordinates with internal/external customers
Performs customer call as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.
Compiles, reviews, and prints reports from work management system as needed
Contacts customers to confirm project details and schedules (depending on Enable)
Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.
Communicate, coordinate, and develop solutions for a broad range of requests between Designers and Schedulers, C&M Specialists, and others as needed (Ex. Phone number lookup to in-depth work management/design tool changes).
Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed.
Handles customer information system inquiries and centralized group requests
To and from requests from centralized subdivision design
Supports designer with obtaining information out of customer information systems
Prepares for and provides storm support as needed
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development