Engineer - Overnight

Conrad Hotels and Resorts•Nashville, TN

11h•Onsite

About The Position

As an Engineer you will be responsible to assist in maintaining the standards of all regulatory requirements for our luxury hotel. Attending to guest repair requests and communicating with guests to resolve maintenance issues. Perform preventive maintenance in hotel rooms, kitchens, laundry rooms and mechanical equipment, etc. This role involves positive and calm guest interaction, efficient use of technology systems like POS Hilton OnQ / Quore, promoting hotel services, and resolving guest challenges to exceed expectations in line with company goals, objectives, vision and values of Conrad Nashville.

Requirements

High school diploma or GED
3 years’ experience in the engineering and maintenance at a comparable facility.
Minimum of two (2) years’ experience in customer service
Keyboard skills basic knowledge of Word, Excel, plus ability to complete basic math

Nice To Haves

Knowledge of Hotel Operations (past property maintenance or hotel experience preferred)
Knowledge of Quore and Hilton OnQ systems preferred.
EPA Certified
CPO Certified

Responsibilities

Respond to guests requests for service according to company policy. Record progress and completion in core timely.
Perform preventative maintenance on guest rooms, commercial kitchen equipment, laundry equipment, and mechanical equipment.
Visually inspect tools, equipment and machinery regularly.
Guest Rooms: Troubleshoot basic plumbing (plunging toilet, unclog drains, etc), electrical equipment (lamps, extension cords, vacuum cleaners, internet devises, replace electrical switches, outlets and other guestroom items), Program TV’s and perform other engineering related duties.
Troubleshoot and perform basic repair on all types of mechanical equipment.
Assist in maintaining and recording the supplies needed for the Engineering Department.
Ensure projects are completed according to specifications and on time.
Work closely with Housekeeping to ensure coordination of maintenance in rooms.
Work closely with Restaurant, Kitchen and Catering to coordinate maintenance needed to be completed.
Demonstrates Conrad Nashville product knowledge including hotel, layouts and guestroom views
Follows and offers a consistent authentic delivery of Forbes Service guidelines for excellence at all times
Participates in creating, implementing, and executing department culture to maintain all SOP standards.
With empowerment to resolve any guest concerns, shows empathy, offers apologies and demonstrates good listening skills with the ability to resolve concerns in a proactive manner, or seek guidance to do so.
Upholds all procedures for VIP guests, security protocol and safety of all
Demonstrates consistent delivery of all SOP standards
Comply with all systems and procedures trained by Director of Engineering to include yet not limited to: Air Handling / refrigeration / lighting / Kitchen equipment / furniture / elevators / pool maintenance / Fire Health & Life Safety Systems
Ability to assist in the role of a key communicator to all emergency services
Remain calm and alert especially during emergency situations
Comply with attendance rules and be available to work on a regular basis, also be available to be on call. (Flexible and willing to work a flexible schedule including days, evenings, weekends and holidays)
Other duties as assigned.