Engineer, Systems Engineering - AppEng

Intercontinental Exchange Holdings, Inc.•Atlanta, GA

8h•Onsite

About The Position

We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. The Application Engineering team provides top‑tier support, maintenance, and solution design across multiple enterprise applications, with a primary focus on message‑queuing platforms such as SWIFT and IBM MQ, as well as reporting solutions including Business Objects and Tableau. This Engineer will ensure the availability, stability, and high performance of these applications across mixed UNIX and Windows environments, supporting both non‑production and production tiers. The role also includes performing root cause analysis, implementing automation to improve operational efficiency, and actively participating in deeply technical engineering discussions.

Requirements

Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology
3+ years proven experience with third party application support
Strong initiative to learn and assimilate new software/technologies and improve business processes
Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred)
Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, Ansible, etc.)
Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
Functional Scripting Knowledge (Bash, Python, PowerShell and/or others)
Top-tier analytics and problem solving
Ability to work in a fast-paced service-oriented team environment
Customer focused, and dedicated to the best possible user experience
Communicate effectively with both technical and business resources

Nice To Haves

Experience supporting SWIFT payments and messaging platforms
Familiarity with the functional and technical services provided by the SWIFT network
Hands‑on experience with patching, maintenance, configuration, and troubleshooting of:
Alliance Gateway
Alliance Access
Web Platform
SWIFTNet Link
Strong understanding of SWIFT messaging formats and workflows
Experience with SWIFT FIN and ISO 20022 protocols
Experience working with SWIFT Hardware Security Module (HSM) technologies

Responsibilities

Design, plan and implementation of integrated solutions
Tune systems for maximum available performance
Respond to and assist in production operations in a 24/7 environment
Troubleshoot and resolve issues both proactively and as discovered
Application support and administration for SWIFT, IBM MQ, Tableau and other applications
Manage application configurations, patch Levels and Evolution Paths
Provide technical analysis, resolve problems, and propose solutions
Provide support to and coordinate with developers, operations staff, release engineers, and end-users
Educate and mentor team members and operations staff
Participate in a weekly on-call rotation for after-hours support and change events