Engineer Sr Staff / Manager
About The Position
The Sr Staff ARM Server Firmware Management Customer Engineer is a senior technical authority responsible for driving the success of ARM based, hyperscale class server platforms across hyperscalers, OEMs/ODMs, cloud providers, and strategic enterprise partners. This role combines deep platform firmware expertise, server architecture insight, and customer facing leadership to accelerate adoption, solve the industry’s most complex system level issues, and influence long term product direction across Qualcomm’s datacenter roadmap. As a Sr Staff engineer, you will operate with broad technical latitude across UEFI/BIOS, BMC/Manageability (Redfish/IPMI/PLDM/MCTP/KCS), ARM Trusted Firmware, silicon initialization, platform RAS, and system level telemetry, leading multi team debug and integration efforts, mentoring customer engineering teams, and serving as the final escalation point for mission critical deliverables.
Requirements
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience.
- OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Applications Engineering, Software Development experience, or related work experience.
- OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.
- 3+ years of experience with Programming Language such as C, C++, Java, Python, etc.
- 3+ years of experience with debugging techniques.
Nice To Haves
- Master’s in Computer Engineering / Electrical Engineering / Computer Science, or related field.
- 12–17+ years in firmware, bootloader, or system software development for ARM or datacenter server platforms.
- Expert level understanding of: UEFI/EDK2 (PEI/DXE), secure/Measured Boot, TPM event logs, capsule updates, runtime services; host–BMC coordination and BIOS–BMC attribute sync.
- ARMv8/v9 (EL0–EL3), MMU/SMMU/IOMMU, RAS (APEI/CPER/SDEI/SError), SEA/SEI handling, error containment & recovery models.
- BMC ecosystems: OpenBMC, Redfish, IPMI, KCS host interface, PLDM (Base, FRU, BIOS Control & Configuration, Monitoring & Eventing, Firmware Update), MCTP (endpoints & transports over SMBus/I³C/PCIe VDM), SOL/vUART, SEL/SDR/FRU management.
- PCIe/CXL (enumeration, LTSSM, equalization) with AER/DPC/ACS/ARI/ECRC, and DDR bring up (PHY training, margining, ECC).
- Deep debugging using JTAG/Trace32, early boot traces, silicon waveforms, CPER/AER event triage, fault injection and telemetry pipelines (Redfish/PLDM/host logs).
- Proven experience leading customer facing escalations at hyperscale, conducting architecture reviews, and executing cross domain root cause investigations to closure.
- Leadership across host firmware, BMC manageability, platform security, and RAS—from design to fleet scale sustainment.
- Demonstrated delivery against SystemReady SR, SBSA/SBBR, ACPI/SMBIOS, and Redfish/PLDM conformance; hands on with PLDM FW Update orchestration and MCTP routing/bridging.
- Expertise in fault detection, error handling, and recovery (e.g., CPER driven policies, AER/DPC reactions, memory poison flows for DDR/CXL, graceful isolation/degrade continue strategies).
- Ability to influence senior stakeholders, shape long range platform strategy, and operate independently in ambiguous, high severity, customer driven environments.
Responsibilities
- Ownership of Complex Escalations
- Customer Engagement & Strategic Enablement
- Platform Integration & Cross Functional Leadership
- Continuous Improvement & Ecosystem Stewardship
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Ph.D. or professional degree
