Engineer, Sig Factory Field Service

Micron • Boise, ID

3d • Onsite

About The Position

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron Technology’s vision is to transform how the world uses information to enrich life! Our dedication to people, innovation, tenacity, collaboration, and customer focus helps us fulfill our mission to lead globally in memory and storage solutions. We conduct business with integrity, accountability, and professionalism while supporting our global community. It's an exciting time at Micron! In the role of SIG Field Service Representative Engineer, you will provide visible customer support through on-site installations. You will lead all aspects of diagnostics, solving, servicing, and repairing complex equipment and systems. You will engage in quality control inspections before shipment and confirm the operational quality of system equipment. You will give initial training to partners on installation, operation, and upkeep, and represent the company in administrative and technical communications for assigned projects. A SIG Field Service Representative will interpret partners’ needs and clarify if the responsibility for problem resolution falls to sales personnel, BOA (Business Operations Analysts), or development engineering. You will serve as a SIG partner contact on technical and service-related problems. You will prepare reports for analysis of product failure trends and serviceability issues. This job may include any aspect of field support and is not limited to system hardware and software. You will work directly and indirectly with diverse cultures and nationalities, performing all aspects of the Field Service listed below.

Requirements

• Education: AAS or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related technical field.
• Professional Experience: Minimum of 3 years of experience in field service engineering, systems integration, or a high-level technical support role.
• Systems Troubleshooting: At least 3 years of hands-on experience diagnosing, troubleshooting, and repairing complex system hardware and software (semiconductor equipment experience preferred).
• Technical Testing: Demonstrated experience using DOE (Design of Experiments) processes for field qualifications and equipment reliability testing.
• Customer Support: Minimum of 3 years in a visible, customer-facing role, managing on-site installations and technical communications.
• Training & Documentation: Proven track record of developing training plans and delivering technical instruction to partners or remote teams for at least 3 years .
• Quality & Safety: Experience implementing 6S/ESD protocols and applying JHA (Job Hazard Analysis) in a professional manufacturing or laboratory environment.
• Global Collaboration: Ability to work effectively with diverse cultures and nationalities, with a commitment to meeting strict 24-hour response deadlines.
• Travel Readiness: Must be willing and able to travel to distant and remote partner locations as required for on-site installation and support.

Nice To Haves

• Semiconductor Expertise: 3+ years of experience specifically within the semiconductor manufacturing or memory/storage solutions industry.
• Advanced Root-Cause Analysis: Proven success in performing in-depth failure analysis on complex PCB assemblies and integrated system software.
• Global Project Leadership: Experience managing international installations and coordinating technical projects across diverse cultures and nationalities.
• Process Optimization: Proficiency in driving continuous improvement initiatives, such as successfully transitioning support responsibilities from R&D engineering to field teams.

Responsibilities

• Installation Support and Training
• Partner Support
• Equipment Performance and Improvement
• Field Upgrades
• Engineering Support
• Quality Control
• Equipment Documentation Support
• Safety

Benefits

• Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.
• We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.
• Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.
• Additionally, Micron benefits include a robust paid time-off program and paid holidays.
• For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees