Engineer - Market I (IT)

Casino and•Atlantic City, NJ

About The Position

Why Bally's? Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT). The Role: Work with management and Enterprise IT to resolve complex business, computer system and data communication problems; provide specialized problem solving and problem resolution skills. Prioritizing good communication with your coworkers to help make everyone all one team.

Requirements

General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards and various types of computer terminal equipment.

Responsibilities

Install, upgrade, and maintain technology hardware and software products
Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to IT Change Control Process
Administer and control updates/changes to production programs, files, and databases
Recommend application design changes to management and Enterprise IT to maximize resources
Provide first- or second-level problem determination/isolation and recovery support for computer systems
Update, direct and escalate problems for final resolution. Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to management
Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters for peak system performance
Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements
Assist in the research, evaluation, and support of new technologies (hardware and software) for ongoing productivity and resource improvements
Assist in planning by communication with project/product teams, clients, and vendors
Recommend changes for improved system implementations/modifications
Adhere to system management criteria, policies, and procedures
Ensure established enterprise standards are followed and enforced during system implementations
Ensure that the infrastructure resources meet committed user expectations, including projects for future usage and growth
Provide consistent support for existing infrastructure and programs. Update and adjust service, product and support as needed
Analyze infrastructure for evidence of unsatisfactory or unusual operating conditions
Build knowledge of products and direction through vendor interaction
Appropriately leverage vendor resources to efficiently resolve issues
Other Duties as assigned