Engineer Manager

Le Meridien & Sheraton Charlotte Hotels•Charlotte, NC

12d

About The Position

We are seeking an experienced Engineering Manager to lead the day-to-day operations of our Engineering Department and help maintain a safe, efficient, and well-maintained hotel for our guests and associates. This role is ideal for a hands-on leader who understands hotel operations, values preventative maintenance, and knows how to build accountability and teamwork within a 24/7 environment. Scheduled hours will vary weekly between Monday-Sunday. Weekdays, weekends, and holidays are required.

Requirements

Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
Must have exceptional mathematical and computer skills
High school education and relevant training and experience required. Additional education preferred.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.
Several years of experience in engineering and maintenance preferably within the hospitality industry, is essential.

Nice To Haves

Additional language ability preferred.
Degree in Engineering or related field is preferred and technical training in HVAC, plumbing or electrical systems is also beneficial.

Responsibilities

Responsible for maintaining the hotel including guest rooms, public areas, and back of house spaces.
Issues work requests to Engineering staff. This includes routine maintenance, emergency repairs and ensuring compliance and safety.
Manage team of engineers and provide guidance and support to ensure all maintenance work is completed efficiently and to high standards.
Assisting with the development and upkeep of preventative maintenance program. This includes regular inspections and timely repairs.
Ensure all hotel operations comply with local regulations and safety standards. This includes managing emergency response plans and safety training for staff.
Ensure timely response to work orders and emergency maintenance issues.
Track maintenance logs, work orders, and equipment service schedules.
Maintain safety programs, MSDS documentation, and proper use of PPE.
Participate in safety inspections, audits, and brand quality assurance reviews.
Coordinate and oversee outside contractors and vendors as needed.
Review invoices and ensure work quality meets hotel standards.
Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance coming to her/his attention so that prompt corrective action can be taken when appropriate.
Respond professionally to guest maintenance concerns and service recovery situations.
Collaborate with Front Office, Housekeeping, and Food & Beverage to support hotel operations.
Communicate clearly with leadership regarding facility needs, risks, and capital projects.
Performs other duties as required.