Engineer II, Systems

Ricoh Americas Holdings • Lawrenceville, GA

8h

About The Position

Engineer II, Systems POSITION PROFILE The Engineer II, Systems provides advanced level operational support for Wintel servers running multi-tier applications. This role will provide advanced support for infrastructure systems

Requirements

• Requires technical degree, certification or equivalent experience.
• Requires minimum of 3 years of experience with Microsoft operating systems.
• Requires knowledge of TCP/IP protocol and knowledge of networking hardware and software, diagnosis, configuration and installations.
• Must have a proven track record of progressive human resource experience at a manager level.
• Must have a proven track record of relationship building with both internal and external customers.
• Experienced in setting goals by defining and prioritizing specific, realistic objectives.
• Ability to handle employee conflicts and differences by interpreting verbal/ non-verbal behavior, detecting perceptions and needs of employees, understanding and valuing employee differences.
• Demonstrated business acumen and the ability to understand business strategy and goals.
• Requires working knowledge of MS Office and HRIS systems.
• Requires comprehensive understanding of LAN/WAN network topology, knowledge of Broadcom VMWare ESXi, and advanced Windows Admin support experience and hands-on expertise in hardware/software.

Responsibilities

• Complete special projects as assigned by management
• Resolves end user and application owner issues utilizing Service Now
• Monitors, installs, upgrades, patches and resolves advanced hardware and OS issues on Wintel servers
• Completes special projects with an advanced knowledge of company & organization policies, practices and procedures.
• Provides advanced customer support by resolving end user and application owner trouble tickets
• Provides advanced support for infrastructure systems (BIG-IP, WebWasher, monitoring, backups, LAN)
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees