Engineer II, Security Engineering

Verizon•Southlake, TX

14d•$72,000 - $129,000•Hybrid

About The Position

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... You'll be managing and supporting enterprise customers for their business-critical services. You will be improving the customer experience and should be willing to take up the responsibility of taking ownership of assigned tasks, resolve tasks within assigned shift or correctly transition incident to oncoming shift if not resolved, track task to resolution. Troubleshooting and diagnosing complex enterprise security device incidents. Understanding proposed architectural changes impacting the customers’ business and articulating outcomes to technical and non-technical audiences. Working on Change Management participation to include: create/update/close change request in requisite change system, design change and submit change form, or review submitted change form and correct any deficiencies, stage or implement change and troubleshoot failed changes. Using vendor provided tools, log files, Verizon provided tools/scripts, etc. to resolve complex incidents. Performing in-depth research of assigned problems to identify resolution options, document options, select the best option, and presenting information to customer and implement approved resolution. Performing monthly checks of device operations to include; OOB testing, backups, password management, etc. Resolve any issues identified. What we’re looking for... You are excited to work in 24x7 centers with complex, mission-critical, high transaction, high availability environments. You’re great at working in teams and can use your interpersonal skills to get your point across. You are self-driven and motivated, with good communication and analytical skills. You’re a sought-after team member that thrives in a dynamic work environment. You will be working with multiple partners so networking and managing effective working relationships should be your top most priority. You have an understanding of industry trends in all areas of Information Security. You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. Our credo is at the core of the V team culture View our benefits

Requirements

Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience
Experience in firewall functionality,Palo Alto, CISCO ASA, Checkpoint, Juniper (SRX, ISG, NetScreen, etc.), Fortinet
Knowledge of Caching/Proxy/AV devices(Bluecoat, Cisco, NetCache)
excited to work in 24x7 centers with complex, mission-critical, high transaction, high availability environments
great at working in teams and can use your interpersonal skills to get your point across
self-driven and motivated, with good communication and analytical skills
sought-after team member that thrives in a dynamic work environment
working with multiple partners so networking and managing effective working relationships should be your top most priority
understanding of industry trends in all areas of Information Security

Nice To Haves

Strong verbal and written communication skills
Ability to work in a team environment
Knowledge of Global/Local load balancing devices. This includes but is not limited to: F5 (LTM, ASM, 3DNS), Cisco CSS, Alteon, Redline, etc.

Responsibilities

managing and supporting enterprise customers for their business-critical services
improving the customer experience
taking ownership of assigned tasks
resolving tasks within assigned shift or correctly transition incident to oncoming shift if not resolved
tracking task to resolution
troubleshooting and diagnosing complex enterprise security device incidents
understanding proposed architectural changes impacting the customers’ business and articulating outcomes to technical and non-technical audiences
working on Change Management participation to include: create/update/close change request in requisite change system, design change and submit change form, or review submitted change form and correct any deficiencies, stage or implement change and troubleshoot failed changes
using vendor provided tools, log files, Verizon provided tools/scripts, etc. to resolve complex incidents
performing in-depth research of assigned problems to identify resolution options, document options, select the best option, and presenting information to customer and implement approved resolution
performing monthly checks of device operations to include; OOB testing, backups, password management, etc. Resolve any issues identified

Benefits

Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.
We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries and performance-based incentives.
We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.
Your benefits are market competitive and delivered by some of the best providers.
You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.
We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements.
Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.
You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.
Your benefits package will vary depending on the country in which you work.
From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package.
Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.