Overview POSITION SUMMARY: The incumbent in this position will perform preventive and predictive maintenance. This includes troubleshooting and basic repairs in plumbing, electrical, HVAC-R, kitchen equipment and other facilities systems. The incumbent is under the direction of the Facilities Shift Supervisor and Facilities Shift Manager, the incumbent also responds to all General Maintenance service calls. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Adhere to all Hard Rock safety requirements and ongoing training to maintain a safe working environment for all team members and guests. Creates an atmosphere that induces guests to make Hard Rock Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. Responsible for overall maintenance, upkeep and repairs of facility. Will climb ladders to 20+ feet. Responds to maintenance service calls in a timely manner. Performs event setups and teardowns in a safe, timely manner. Moves furniture and equipment as directed. Supports other departmental events as directed. Utilizes the Computer Maintenance Management System to create service requests and document work performed daily. Completes all work orders assigned according to their priority level. Assists in maintaining proper inventory levels and ordering parts and materials as needed. Conducts required drills and inspections; maintains technical logs and records all relevant data as appropriate. Installs and makes repairs to doors, furniture, office partitions, flooring, and other carpentry related items. Preps and prepares drywall for painting. Paints and stains wall, furniture, and other associated items. Perform basic repairs and preventive maintenance on plumbing, electrical, HVAC-R, kitchen equipment and other operational systems. Performs all other duties as assigned and adheres to all Illinois Gaming Regulations and Departmental Standard Operating Procedures. NON-ESSENTIAL JOB FUNCTIONS Attend seminars when needed. KNOWLEDGE OF: Machines and equipment including but not limited to; basic hand and power tools, spray equipment, etc. Safe use of hazardous materials. Certification in HVAC preferred. ABILITY TO: Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Operate aerial lifts, trucks, and light motorized equipment. Follow oral and written directions. Must have exceptional guest service skills. Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees