Engineer, Field Service

ICU Medical•Boston, MA

18d•Onsite

About The Position

Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention. The role of Field Service Engineer is to manage all field service operations within an assigned field service territory.

Requirements

Strong cGMP, process and product knowledge
Excellent verbal and written communication skills
Experience with programmable medical devices and software based medical systems
High School diploma or GED equivalent; Associate degree in a technical discipline, or the equivalent experience
Minimum of 3 years of experience in a technical vocation. Healthcare background preferred
Must be at least 18 years of age
Travel up to 25% away and 75% regional (2-hour drive).
Ability to use commercial air travel when necessary
Must be able to travel on short notice
Valid driver’s license
Must own reliable vehicle with sufficient capacity to transport repair tools and equipment to customer site
Must be eligible for the corporate credit card
Ability to work overtime as needed
Must be willing to work in a hospital environment, typically a Biomed work area
Must be willing to complete all requirements for 3rd party vendor credentialing (vaccinations, background checks, etc)
Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices
Must be able to lift 30-40 lbs
Prolonged standing when installing, repairing or upgrading devices

Nice To Haves

Healthcare background preferred

Responsibilities

Drive to customer locations on a daily basis
Provide product testing, investigation and repair of devices at customer location
Electromechanical device installation for field-serviceable equipment
MedNet/LifeShield support
MedNet/LifeShield device configurations
Install MedNet/LifeShield drug libraries as needed
Provide customer Technical In-Service training
Register Oracle Service Requests via laptop
Implement hardware & software device updates via technical field projects
Provide billable (i.e. non-warranty) field repair services
Utilize the Field Service Basic Operating Procedures
Management of Test Equipment
Maintain inventory of field spare parts
Proper expensing of all travel costs
Must understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption