Engineer, Field Service- "I & II"

ASM•Hillsboro, OR

2d•Onsite

About The Position

Our Global Services and Spares teams are seeking Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site in Hillsboro, OR. Domestic and International travel of at least 75% will be required for this role. Job’s mission As a Engineer I, Field Service, you will help support ASM’s advanced semiconductor equipment at customer sites, ensuring that tools operate safely and at peak performance. Your work keeps fabs running and directly contributes to the technologies powering AI, 5G, and cloud computing. This role gives you hands-on experience, structured training, and the chance to grow alongside experts in the field. As a Engineer II, Field Service , you will take the lead in supporting ASM’s advanced semiconductor equipment at customer sites, ensuring tools run safely and at peak performance in high‑tech fab environments. You will troubleshoot complex, multi‑factor issues, guide less‑experienced engineers, and provide insights that directly influence tool stability and next-generation product improvements. This role gives you autonomy, technical depth, and the chance to make a meaningful impact on our customers and on the technology powering the world.

Requirements

Bachelor’s degree in Electromechanical Engineering or related field
1–3 years of technical experience in field service, or manufacturing of OEM capital equipment
Ability to read and interpret electronic and electromechanical schematics
Basic knowledge of safety protocols and cleanroom guidelines
Ability to apply rules and procedures in own activities
Ability to fully understand tool architecture and control algorithms and explain operating principals to peers
Clear written and verbal communication skills
Ability to work independently and in a team
Willing to travel up to 25% as required for the role domestically and internationally
Knowledge of safety procedures and cleanroom guidelines
Proficiency with MS Office
Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master’s degree with 0 years of experience
Experience in field service or semiconductor capital equipment
Ability to interpret electronic and electromechanical schematics
Experience with structured troubleshooting methodologies
Knowledge of cleanroom and semiconductor safety protocols
Strong communication skills, both written and verbal
Ability to work independently and within a team
Willingness to travel domestically and internationally
Proficiency with MS Office

Nice To Haves

Semiconductor field service or capital equipment experience
Knowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handling
Experience writing procedures or process documentation
Strong customer‑service mindset and organizational skills
Familiarity with structured problem‑solving methods
Experience supporting escalations or beta‑site activities
Hands‑on semiconductor field service experience
Working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling
Experience leading structured root‑cause analysis
Experience providing field data to engineering or design teams
Background supporting beta‑stage or early‑option tools
Familiarity with structured problem‑solving techniques
Strong customer‑service mindset and organizational skills

Responsibilities

Install, maintain, and repair ASM semiconductor equipment at customer sites
Troubleshoot tool and process issues using diagnostic tools, schematics, and structured methods
Deliver clear, timely, customer‑focused support with a safety‑first mindset
Document work performed and support updates to service procedures
Support process improvements and contribute ideas to enhance tool performance
Assist with customer escalations
Install, maintain, and repair ASM semiconductor equipment with limited supervision
Lead troubleshooting of complex tool and process issues using structured diagnostic methods
Perform in‑depth root‑cause analysis and recommend data‑driven corrective actions
Analyze tool performance data to anticipate issues and propose targeted improvements
Provide training and on‑the‑job guidance to newcomers on routine service tasks
Identify operational risks and recommend minor process or procedure enhancements
Document service activities and contribute updates to procedures and best practices
Provide detailed field feedback to engineering and design teams and support beta testing
Manage day‑to‑day customer engagements with a proactive, customer‑first approach
Support escalations and collaborate with cross‑functional experts to drive resolution