Engineer Application Management

TATA Consulting Services•Frederick, MD

50d•$45,000 - $50,000

About The Position

Oversee and maintain all aspects of the company's IT infrastructure, including servers, networks, and batch job systems. Monitor servers, applications, and FTP accounts to ensure optimal performance and availability. Identify and resolve technical issues, escalating when necessary and providing timely solutions to incidents and service requests. Work with batch job management tools (e.g., Control-M, Autosys) to monitor, troubleshoot, and optimize job execution. Troubleshoot FTP-related issues and ensure secure and reliable file transfers. Participate in P1/P2 major incident resolution and root cause analysis. Identify recurring issues and trends; recommend and implement improvements to reduce incident volume. Prepare and maintain Standard Operating Procedures (SOPs) for daily operations and maintenance tasks. Collaborate with cross-functional teams to ensure alignment with business and IT goals.

Requirements

Proficiency in monitoring tools such as SolarWinds, Control-M, Autosys.
Strong understanding of batch job scheduling and monitoring.
Experience with ITSM tools like ServiceNow (SNOW), HEAT.
Knowledge of ITIL processes including Incident, Change, Problem, and Request Management.
Familiarity with FTP protocols and troubleshooting techniques.
Understanding of SLAs, vendor coordination, and stakeholder communication.
Basic knowledge of storage systems and backup procedures.
Excellent working knowledge of batch job scheduling and monitoring tools.
Strong expertise in FTP operations and troubleshooting.
Proficiency in ITSM platforms (e.g., SNOW/HEAT).
Excellent written and verbal communication skills in English.
Strong interpersonal skills and ability to collaborate with cross-functional teams.
Customer-oriented mindset with a proactive problem-solving attitude.
Ability to prioritize and manage a diverse workload under pressure.
Flexibility to work in shifts or extended hours as needed