Application Management Engineer

AIG Insurance•Charlotte, NC

3d•$88,000 - $111,000

About The Position

Seeking an experienced Application Management Engineer with strong expertise in Java, SQL, and related technologies to join our dynamic Application Services IT team. The ideal candidate will play a pivotal technical role in Application Services team focusing on application maintenance & support. Proficiency in Java, Rally, and SQL will be essential for effective project management, data integration, and database interactions. Good knowledge in Data Stage is preferred. Knowledge in underwriting process will be a bonus.

Requirements

5 + years of experience as a Tier-1, 2, 3 or Senior Technical Management Engineer for technical SaaS products, cloud-based, or IT tooling solutions
Experience with two any of the major cloud providers (AWS and Azure)
Experience working with internal and external APIs.
Experience of working with Microservices, APIs, Mule
Experience of working in Distributed Technologies
Experience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure.
Ability to work independently and ability to multitask whenever there is a major incident involving multiple stakeholders, or multiple activities planned while still communicating with the stakeholders on key issues.
Proven track record of building support processes and methodologies from scratch and make improvements on existing ones.
Experience with working in monitoring or cloud cost management segments
Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.
Implement long-term IT solutions with an eye on security and cost evaluations.
Supporting global workforce, partnering with overseas IT teams, both employees and consultants
A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
Optimize applications by integrating new technologies and performing upgrades
Ability to meet tight deadlines.
Sound knowledge of all ITIL processes i.e., Incident Management, Problem Management, Change Management & Service Request management.
Strong analytical, problem solving and communication skills.
Should be well versed in Agile process and Rally

Nice To Haves

Good knowledge in Data Stage is preferred.
Knowledge in underwriting process will be a bonus.

Responsibilities

Take ownership of technical support operations, including first response to Enterprise customers, handling escalations, communicating internally with various teams regarding technical issues, documenting technical issues internally and externally, and identifying possible methods for improving Support in both the technical and the service layers
Develop a deep understanding of the Insurance platforms to provide efficient end-to-end support solutions.
Utilize the platform’s various backend mechanisms, processes, and data structure to provide Tier-2 support on complex backend capabilities.
Collaborate with Product and Technical teams to address recurring issues and enhance support services.
Create and maintain internal documentation on platform functionalities and processes.
Work with internal customers to understand their data and technology challenges and recommend ways to optimize performance.
Govern Incident Management and root cause analysis, technical issues, problem resolution and suggests improvement plans.
Work with business for prioritization of various tasks/requests/changes/issues.
Participate in application onboarding / decommissioning discussions.
Participate in Permit to Build / Permit to Operate discussions.
Participate in PI Planning
Participate in Major incident RCA calls.
Refine/ mature existing Debt analysis/ KEDB categories and work with technical/ support team to refine their respective categorization.

Benefits

We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview.
Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

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