Engineer 2, NOC Installation (Managed Services)

Comcast • Naperville, IL

2d

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is a leading technology provider to small businesses and a service provider to the Enterprise market. The Engineer 2, NOC Installation role is responsible for managing escalated managed service customer trouble tickets, troubleshooting operations issues, and providing technical solutions to operational problems. This is a customer-facing position requiring a highly technical skillset combined with excellent customer experience delivery. The role involves acting in compliance with industry and Company technical requirements, standards, policies, and procedures, and working with moderate guidance.

Requirements

• Communication
• Customer Experience (CX)
• Managed Service Providers
• Teamwork
• Technical Solutions
• Troubleshooting
• 2-5 Years Relevant Work Experience
• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience)

Responsibilities

• Manage escalated tickets from Tier 1/2 and install groups.
• Act as an escalation point for managed services customers.
• Interface with off-net carriers to drive escalated issues.
• Perform adjustments to customer networks as needed or upon request.
• Ensure that customer configurations across multiple platforms are kept up to date.
• Maintain and create technical documentation of processes and procedures used throughout normal operations.
• Acts as a knowledge resource to the Tier 1/2 and install teams.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most non-sales positions are eligible for a Bonus.
• Comcast provides best-in-class Benefits to eligible employees.
• Benefits connect you to the support you need when it matters most, and help you care for those who matter most.
• An array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees