Part Time Engagement Trainer

Advantage Solutions-posted 3 days ago
Part-time
Onsite • Las Vegas, NV
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The Engagement Trainer is accountable for working directly with the event specialist in store to facilitate job training, onboarding of new employees and developing positive relationships with store personnel. Engagement Trainers are also accountable for the overall engagement experience for each event executed by the event specialists in their geography.

  • On-board new Event Specialists (ES)
  • Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
  • Introduce the ES to the store management team and review protocol for contact and engagement with store management.
  • Coach the ES on the retailer’s engagement model.
  • Coach the ES on how to file their paperwork.
  • Build relationships with the store management team.
  • Develop rapport with the store management team.
  • Understand store’s engagement goals and work to support.
  • Consistently visit the store on a regular schedule.
  • Conduct performance audits with the store management team
  • Train and Develop existing ESs
  • Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.
  • Audit ES performance by measuring and tracking development progress using performance score card. Keep track of coaching points made for each ES.
  • Review score card and coaching points with each associate’s supervisor.
  • Administrative Work
  • Study product materials to develop product knowledge
  • Review event schedule
  • Attend trainings; products/ materials
  • Check voice mails, emails
  • Participate in scheduled calls with Supervisor/others as needed
  • (Required) High School Diploma or GED or equivalent experience
  • 2-3 years’ experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable
  • Excellent customer service orientation
  • Comfortable coaching for improvement from a positive point of view.
  • Self -starter and ability to work independently to achieve goals
  • Ability to work effectively with management
  • Must be comfortable engaging with the public, talking with consumers and recommending product sales.
  • Basic computer skills including familiarity with Word, Excel, and Internet usage
  • Must pass online Food Safety training exam (all training hours will be paid for by the Company)
  • Compliance with all food safety requirements and regulations
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