Engagement Supervisor

Jobgether

12h • Remote

About The Position

The Engagement Supervisor will lead a team of Engagement Specialists responsible for connecting oncology patients with vital behavioral health services. This role blends hands-on patient interaction with team leadership, operational management, and process improvement to ensure every member receives compassionate, seamless support. You will oversee referral engagement, optimize workflows, and mentor team members while scaling engagement operations in a dynamic, high-growth environment. The position requires collaboration across clinical and operational teams, as well as proactive management of technology platforms that drive patient outreach and onboarding. Success in this role directly impacts patient experience, team performance, and the efficiency of the engagement function. The ideal candidate thrives in startup-like environments, values empathy and operational excellence, and enjoys mentoring a high-performing team.

Requirements

• 5+ years of experience in patient services, care coordination, or member engagement within healthcare
• 2+ years of call center or contact center experience
• 2+ years in a supervisory or people-management role
• Experience supporting cancer patients, behavioral health populations, or other vulnerable patient groups
• Comfort with digital platforms and workflow automation tools
• Strong verbal and written communication skills with ability to explain complex healthcare concepts clearly and compassionately
• Emotional intelligence, active listening, and team-oriented leadership skills
• Detail-oriented with strong follow-through and operational mindset

Responsibilities

• Lead, coach, and develop a team of Engagement Specialists, providing feedback, mentorship, and performance guidance
• Conduct empathetic outreach to oncology patients, explaining behavioral health services and supporting onboarding
• Monitor and optimize Patient Relationship Management workflows, including automations, routing rules, and outreach sequences
• Ensure accurate documentation of member interactions and maintain quality standards for engagement processes
• Collaborate with clinical teams and oncology partners to align engagement strategies with patient needs
• Develop and maintain SOPs, playbooks, and process improvements to enhance team efficiency and patient experience
• Act as an escalation point for complex or sensitive patient interactions

Benefits

• Competitive salary discussed during interview
• Medical, dental, and vision insurance
• 401(k) plan
• Generous PTO and company holidays, including the week between Christmas and New Year’s
• Fully remote work within the United States
• Collaborative, feedback-driven, and supportive work environment with professional growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed