Engagement Supervisor

Jobgether

1d • Remote

About The Position

The Customer Engagement Supervisor will play a pivotal role in connecting members with critical behavioral health support while leading a high-performing engagement team. This position balances hands-on outreach with operational oversight, workflow optimization, and team development in a fast-paced, mission-driven environment. You will supervise and coach Engagement Specialists, ensuring every patient interaction is empathetic, seamless, and informative. The role also includes owning and improving patient engagement platforms, streamlining workflows, and collaborating with clinical teams and external partners. This is an opportunity to shape a growing engagement function while directly impacting member experience and supporting vulnerable patient populations. You will influence processes, mentor team members, and help scale operations as the organization expands its services.

Requirements

• 5+ years of experience in patient services, care coordination, or member engagement within healthcare or behavioral health settings.
• 2+ years of call center, contact center, or similar high-volume customer service experience.
• 2+ years of supervisory or people-management experience.
• Experience supporting vulnerable populations, including cancer or behavioral health patients.
• Comfort with digital platforms, EHR systems, PRM tools, and workflow automations.
• Excellent verbal and written communication skills, with the ability to explain complex healthcare concepts clearly and compassionately.
• Strong organizational, time-management, and prioritization skills.
• Emotionally intelligent, empathetic leader with problem-solving and growth-oriented mindset.

Responsibilities

• Lead, coach, and develop a team of Engagement Specialists, providing regular feedback, training, and performance support.
• Conduct empathetic outreach to patients, explaining behavioral health services and addressing questions to ensure understanding and comfort.
• Oversee patient relationship management (PRM) workflows, optimizing automation, routing, and journey sequencing for efficiency and scale.
• Monitor team performance metrics and provide guidance on complex or sensitive member interactions.
• Collaborate with clinical teams and external partners to ensure smooth referral and onboarding processes.
• Document and maintain accurate records of member interactions and workflow updates, ensuring quality and compliance.
• Contribute to process improvement, SOPs, and playbooks to support consistent, scalable engagement operations.

Benefits

• Fully remote position within the United States.
• Competitive salary (discussed during interview).
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with employer contributions.
• Generous PTO and company holidays, including week between Christmas and New Year’s.
• Opportunities for professional growth and skill development in a mission-driven environment.
• Collaborative, transparent, and supportive work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed