Engagement Specialist (Police)

City of New York•New York City, NY

About The Position

The New York County District Attorney's Office has an immediate opening for an Engagement Specialist in the Early Engagement Case Support Unit (EECU). In this position the Engagement Specialist’s primary responsibility is to obtain signed supporting depositions from police officers, and other law enforcement personnel. Responsibilities include but are not limited to: - Contact police officers, detectives, investigators from all Manhattan precincts/commands to obtain a supporting deposition. - Fax, e-mail deposition to police officers/precincts. - Organize and file supporting depositions in court. - Consult with Assistant Supervisor, Deputy Director, Director, on sensitive cases, or cases needing legal advisement. - Ensure follow-up is completed on all cases. - Manage and maintain tracking (PCS) database. - Produce weekly statistical reports. - Identify/track trends of individual precincts/command’s compliance rate with sending signed supporting depositions. - Establish rapport with each precinct, command, and Liaison in a professional customer service-related approach. - Explain why the supporting depositions are essential to the case and provide case information if needed. - Liaise with police officers and Assistant District Attorneys and provide essential information. - Ability to handle high caseload and set priorities. - Perform designated tasks under pressure in a fast-paced environment. - Detail oriented and self-motivated and able to multi-task. - Responds promptly to incoming calls and e-mails, including the rollover’ line and voicemails. - Strong attention to detail and follow-up. - Works collaboratively and cooperatively with staff in a team-oriented environment. - Strong organizational and computer skills. - Professional interaction with all levels of staff, and law enforcement personnel. - Perform related tasks as assigned. In addition to the Minimum Qualification Requirements, candidates must possess the following: - Bachelor’s degree from an accredited college.

Requirements

Bachelor’s degree from an accredited college.

Nice To Haves

Experience working with law enforcement.
Strong administrative history.
Spanish/ASL proficiency a plus.
Training and/or experience in customer-service.
Must be able to perform under pressure in a fast-paced environment, detail oriented, self-motivated, and able to multi-task.
Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment.
Strong organizational and computer skills.
Ability to follow directions and apply proper policies, procedures and guidelines.
Ability to handle high caseload, set priorities and manage time accordingly.
Ability to work overtime, flexible hours.
Ability to interact with all levels of staff and various law enforcement personnel.

Responsibilities

Contact police officers, detectives, investigators from all Manhattan precincts/commands to obtain a supporting deposition.
Fax, e-mail deposition to police officers/precincts.
Organize and file supporting depositions in court.
Consult with Assistant Supervisor, Deputy Director, Director, on sensitive cases, or cases needing legal advisement.
Ensure follow-up is completed on all cases.
Manage and maintain tracking (PCS) database.
Produce weekly statistical reports.
Identify/track trends of individual precincts/command’s compliance rate with sending signed supporting depositions.
Establish rapport with each precinct, command, and Liaison in a professional customer service-related approach.
Explain why the supporting depositions are essential to the case and provide case information if needed.
Liaise with police officers and Assistant District Attorneys and provide essential information.
Ability to handle high caseload and set priorities.
Perform designated tasks under pressure in a fast-paced environment.
Detail oriented and self-motivated and able to multi-task.
Responds promptly to incoming calls and e-mails, including the rollover’ line and voicemails.
Strong attention to detail and follow-up.
Works collaboratively and cooperatively with staff in a team-oriented environment.
Strong organizational and computer skills.
Professional interaction with all levels of staff, and law enforcement personnel.
Perform related tasks as assigned.