Engagement Specialist - Kinstead

TI Communities•McKinney, TX

About The Position

At TI Communities , we are committed to creating vibrant and thriving communities that enhance the lives of our residents. We specialize in managing residential properties that provide exceptional living experiences. With a strong focus on quality, innovation, and sustainability, we strive to be a leader in the real estate industry. As a Engagement Specialist , you will have the opportunity to enhance our residents' lives by providing excellent customer service. We are committed to your professional growth and development, providing the tools and resources you need to excel in your role. Join our passionate team and become part of a community-focused organization that values collaboration, integrity, and delivering exceptional results. WHO WE ARE: Ever-evolving, we are fanatically passionate pioneers in our field. Our team is diverse, dynamic, and impactful. Together we work hard, collaborate, and brainstorm to improve lives and strengthen communities. We treat each other as family and are proud of our work in the world. WHAT WE OFFER: Competitive pay, renewal bonus. Housing discount. Medical, Dental, and Vision insurance. 401k Matching. 3 weeks paid time off. Company paid holidays. Team referral bonuses. Good work-life balance. Opportunity for growth. Create an autonomous, engaging, and rewarding environment where you will be valued. Reward and recognize your achievements and contributions. HOW YOU WILL IMPACT TI COMMUNITIES: Resident Engagement & Retention Proactively manage resident satisfaction by conducting follow-ups, check-ins, and addressing feedback in a timely and professional manner Plan and execute resident events, appreciation initiatives, and community-building activities Coordinate personalized resident touchpoints including birthday outreach, anniversaries, and special occasions Develop creative strategies to improve resident retention and overall living experience Partner with the leasing and management team to ensure a seamless resident journey from move-in through renewal Marketing & Brand Support Promote upcoming events, community updates, and initiatives through social media, email campaigns, and on-site marketing channels Assist in executing marketing strategies that enhance property visibility and attract prospective residents Maintain consistent branding and messaging aligned with the propertys identity Community & Business Development Build and maintain relationships with local businesses to establish partnerships, sponsorships, and cross-promotional opportunities Develop and manage a preferred employer and local business referral program Promote resident and prospect incentives, including employer discounts and community perks Represent the property at local networking events and community functions when applicable Collaboration & Operations Work closely with leasing, maintenance, and management teams to ensure a high-quality resident experience Track engagement efforts and provide insights or recommendations for improvement Assist with additional marketing and resident-focused initiatives as needed WHAT YOU NEED TO SUCCEED: Multi-family housing management experience preferred. The ability to connect with a variety of people. Exceptional verbal and written communication skills. Strong organizational, multi-tasking, and problem-solving skills. The ability to work well in a high-volume and sometimes stressful environment. The ability to work well independently and make sound business decisions. A positive attitude, and the desire to learn and develop your skills. Knowledge of Entrata software preferred. College degree preferred. OUR CORE VALUES: Instill Hope Expect Excellence Inspire Service Embody Integrity Exude Joy TI Communities is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #RP

Requirements

The ability to connect with a variety of people.
Exceptional verbal and written communication skills.
Strong organizational, multi-tasking, and problem-solving skills.
The ability to work well in a high-volume and sometimes stressful environment.
The ability to work well independently and make sound business decisions.
A positive attitude, and the desire to learn and develop your skills.

Nice To Haves

Multi-family housing management experience preferred.
Knowledge of Entrata software preferred.
College degree preferred.

Responsibilities

Proactively manage resident satisfaction by conducting follow-ups, check-ins, and addressing feedback in a timely and professional manner
Plan and execute resident events, appreciation initiatives, and community-building activities
Coordinate personalized resident touchpoints including birthday outreach, anniversaries, and special occasions
Develop creative strategies to improve resident retention and overall living experience
Partner with the leasing and management team to ensure a seamless resident journey from move-in through renewal
Promote upcoming events, community updates, and initiatives through social media, email campaigns, and on-site marketing channels
Assist in executing marketing strategies that enhance property visibility and attract prospective residents
Maintain consistent branding and messaging aligned with the propertys identity
Build and maintain relationships with local businesses to establish partnerships, sponsorships, and cross-promotional opportunities
Develop and manage a preferred employer and local business referral program
Promote resident and prospect incentives, including employer discounts and community perks
Represent the property at local networking events and community functions when applicable
Work closely with leasing, maintenance, and management teams to ensure a high-quality resident experience
Track engagement efforts and provide insights or recommendations for improvement
Assist with additional marketing and resident-focused initiatives as needed

Benefits

Competitive pay
renewal bonus
Housing discount
Medical, Dental, and Vision insurance
401k Matching
3 weeks paid time off
Company paid holidays
Team referral bonuses
Good work-life balance
Opportunity for growth
Create an autonomous, engaging, and rewarding environment where you will be valued.
Reward and recognize your achievements and contributions.