Engagement Specialist - Mobile Crisis Response

National Youth Advocate Program•Rockford, IL

2d•$20

About The Position

The Engagement Specialist will collaborate with local law enforcement, social service agencies, and various NYAP departments to offer solutions that utilize the Whole Person Approach to wellness. Specialists are expected to work on-scene, conduct mental health assessments, engage in de-escalation, make appropriate referrals, and conduct follow-up services as needed.

Requirements

High School Diploma or GED.
Lived experiences as members of the populations we serve.
An awareness or acceptance of the NASW Code of Ethics.
Is committed to serving the underserved with dignity, compassion, and respect.
Is an effective and efficient communicator.
Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
Minimum automobile insurance coverage of $100,00/$300,000 bodily injury liability
Valid driver’s license
Reliable personal transportation
Good driving record
Minimum automobile insurance coverage of $100,00/$300,000 bodily injury liability
The person in this position needs to follow a team concept and support both agency goals and co-workers.
Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.

Nice To Haves

Established relationships with stakeholders and other community partners.
Leadership experience in community engagement, activism, or organizing.
Administrative or supervisory experience.

Responsibilities

Perform all work in a manner consistent with the National Youth Advocate Programs mission, values, and philosophies.
Provide live crisis support for those at imminent risk of suicide, those in need of immediate resources; or those in need of emotional support.
Provide crisis intervention, emotional support, or transportation services for parents, youth, and adults.
Establish rapport with crisis hotline callers in a non-judgmental and calm voice.
Engage clients in services.
Assess the client’s strengths and immediate needs for supportive services.
Contact first-responders if the caller is at imminent risk of suicide.
Schedule appointments for intake and outpatient follow-up care.
Provide transportation when needed.
Administer groups and training for support staff.
Completes all follow-up care and home visits within the required time limits.
Reassess safety and provide referrals for behavioral health and other needed services.
Performs other duties as requested.