Engagement Partner

KLAS Research•Pleasant Grove, UT

3d•$130,000•Hybrid

About The Position

At KLAS, our mission is clear: improve healthcare by amplifying truth through collaboration, insights, and transparency. As an Engagement Partner, you are the bridge between insight and action. You don’t just manage accounts, you build trusted partnerships with healthcare technology leaders, helping them understand how they’re performing, where they stand in the market, and what they can do next. Through thoughtful engagement, honest conversations, and strategic guidance, you ensure clients gain real, lasting value from their partnership with KLAS.

Requirements

Strong relationship-building skills and the ability to establish credibility with client stakeholders
Excellent communication skills, including the ability to clearly present insights and diplomatically challenge clients when needed
Strategic thinking paired with strong attention to detail and follow-through
The ability to manage multiple accounts and priorities in a fast-paced environment
A collaborative mindset and comfort working across teams such as Client Acquisition, Insights, and Product/Operations
4–8 years of experience in account management, customer success, consulting, or related roles—preferably in healthcare technology, healthcare providers, or B2B services
Experience supporting client retention and delivering measurable client value is strongly preferred
Bachelor’s degree required (Business Administration, Communications, Health Administration, or related field preferred)

Nice To Haves

Advanced degrees or certifications in Account Management or Customer Success are a plus

Responsibilities

Partner with client leaders to interpret KLAS insights, guiding discussions that help them understand key findings and potential actions.
Develop strong connections with stakeholders by understanding their goals, challenges, and evolving priorities.
Own day-to-day account management, ensuring organized planning, proactive communication, and timely delivery of value.
Track account health, identify risks early, and collaborate with Vice Presidents of Engagement to maintain alignment and strengthen renewals.
Identify upsell and cross-sell signals through ongoing discovery, partnering with Account Executives and leadership to advance opportunities.
Present and contextualize narratives developed by the Insights Team to help clients benchmark performance and understand market dynamics.
Capture trends, feedback, and client sentiment, sharing insights with internal teams to inform strategy and improve offerings.
Prepare internal teams for key engagements and follow through to ensure commitments are met.
Share observations on client and market trends to support internal planning and decision-making.