Associate Engagement Partner

KLAS Research•Pleasant Grove, UT

2d•$70,000•Hybrid

About The Position

At KLAS, our mission is clear: improve healthcare by amplifying truth through collaboration, insights, and transparency. As an Associate Engagement Partner, you’ll begin building the skills that turn insight into impact.You’ll work closely with experienced leaders to support healthcare technology clients—helping them understand their performance, navigate market dynamics, and get meaningful value from their partnership with KLAS. Along the way, you’ll develop the foundation to grow into a trusted advisor.

Requirements

Strong interpersonal skills and a genuine interest in building relationships
Clear and professional communication skills, with the ability to translate information into understandable insights
High attention to detail and strong organizational habits
A proactive, curious mindset with a desire to grow into a strategic, client-facing role
A collaborative approach and comfort working across multiple teams
0–4 years of experience in account management, customer success, project coordination, or related roles
Bachelor’s degree required (Business Administration, Communications, Health Administration, or related field preferred)

Nice To Haves

Advanced degrees or certifications in Account Management or Customer Success are a plus

Responsibilities

Support client engagements by organizing materials, summarizing objectives, and helping translate insights into clear discussion points.
Develop relationships with day-to-day client contacts while supporting broader stakeholder alignment alongside Engagement Partners and Vice Presidents of Engagement.
Coordinate communication, meeting preparation, and follow-ups to ensure a consistent and high-quality client experience.
Monitor timelines, renewal indicators, and potential risks—escalating insights and concerns as needed.
Participate in discovery conversations and help identify client needs, partnering with senior team members and Sales to advance opportunities.
Share clear, accurate insights with clients using narratives developed by the Insights Team.
Document trends, client perspectives, and key takeaways to inform internal teams and future strategy.
Prepare briefs and follow-ups to ensure Analysts, Solution Managers, and others are equipped for successful client interactions.
Bring observations from client interactions into internal discussions to help strengthen engagement approaches over time.