Engagement Operations Associate

Ithaca College•Ithaca, NY

1d•$24 - $25

About The Position

The Engagement Operations Associate provides essential logistical, administrative, and data support for the Office of Alumni Engagement. This role ensures smooth execution of engagement programs, events, and volunteer initiatives, and maintains accurate records and systems that support strategic decision-making. Reports to: Senior Executive Director of Alumni Engagement Collaborates with: Advancement Services, Advancement Communications, Associate Director of Engagement Events, and other engagement staff

Requirements

Bachelor’s degree or equivalent combination of education and experience in administration or communications.
Strong organizational, interpersonal, and communication skills.
Ability to manage multiple projects and deadlines with attention to detail.
Experience with CRM systems (e.g., Blackbaud Raiser’s Edge) and proficiency in Microsoft Office Suite.
Demonstrated ability to work effectively in a diverse and inclusive environment.
Ability to work evenings and weekends as required for events.

Responsibilities

Coordinate logistics for alumni events, volunteer meetings, and advisory council activities.
Maintain and update constituent data, event registrations, and volunteer tracking systems in CRM platforms.
Support scheduling, communications, and reporting for engagement initiatives.
Assist with budget tracking, invoice processing, and vendor coordination.
Prepare meeting agendas, minutes, and briefing materials for leadership and advisory councils.
Monitor departmental email accounts and respond to inquiries promptly.
Recruit, train, and supervise student employees to assist with engagement operations.
Collaborate with Advancement Communications to ensure timely and accurate dissemination of event and program information, as well as basic updates to website content.