Engagement Manager

Apply Digital

2d • Hybrid

About The Position

Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers.

Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.

Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.

At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.

Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.

Visit our Careers page to learn how we can unlock your potential.

About us: Apply Digital’s Marketing Services division is a rapidly expanding full-service Martech team with team members in the US, Europe, LATAM, and Asia. As a personalization agency, we bridge the gap between creative, marketing, and strategy. We specialize in cross-channel content strategy, creation, and distribution (email, paid social, push, SMS), and MarTech implementations. We work with 50+ clients, ranging in size from companies like YETI, Upside, and Nutrafol to established marquee brands like A+E Networks, Afterpay, and Stanley Black & Decker.
Role: We’re looking to bring on an Engagement Manager to join our growing Marketing Services team. You will manage multiple CRM marketing programs simultaneously, partnering closely with cross-functional teams to deliver high-quality campaigns on time and within scope.
Acting as the primary liaison between clients and internal teams, you’ll translate client goals into actionable deliverables while ensuring strong alignment across strategy, execution, and performance.
This role is ideal for someone who blends strong project management capabilities with growing expertise in CRM and lifecycle marketing strategy, and who can balance client needs, team capacity, and business objectives.

Requirements

• 3–5 years of experience in a client management, account management, or project management role within a marketing, agency, or digital environment.
• Experience managing client accounts or programs, with exposure to multi-channel or complex marketing initiatives.
• Strong project management skills, with experience managing multiple projects or workstreams simultaneously.
• Working knowledge of platforms such as Iterable, Braze, Salesforce Marketing Cloud, or similar tools.
• Understanding of audience segmentation, personalization, A/B testing, and campaign performance analysis.
• Strong communication and client-facing skills, with the ability to build relationships and contribute to strategic discussions
• Highly organized, adaptable, and proactive, with the ability to thrive in a fast-paced environment.

Nice To Haves

• Has superior written skills, strong organization, and excellent communication and email etiquette.
• Is a strong collaborator and relationship builder who thrives in a team environment.
• Has excellent attention to detail and can synthesize information, break it down into clear tasks, and ensure nothing falls through the cracks.
• Has experience working in project management tools (Asana, Monday, Jira, Trello).
• Has experience working cross-functionally across multiple teams and stakeholders.
• Is able to balance multiple priorities while maintaining quality and meeting deadlines.
• Understands how to manage competing priorities across client expectations, team capacity, and delivery timelines.

Responsibilities

• Serve as the primary point of contact for clients, ensuring all deliverables are aligned to business goals, KPIs, and executed on time and at high quality.
• Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.
• Lead cross-functional teams (developers, strategists, designers, and QA) to deliver integrated MarTech programs that drive measurable impact.
• Oversee project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies.
• Track all work in project management tools, and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets.
• Maintain visibility into team capacity and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and priority.
• Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams.
• Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations.
• Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort.
• Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization.

Benefits

• Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
• An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
• Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
• Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
• Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
• Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees