Engagement Manager

Remitly

5d

About The Position

As an Engagement Manager, you'll support our largest customers, helping them get the most value from the LexisNexis® Digital Identity Network® and our other risk assessment solutions. You'll work alongside Strategic Account Managers and internal teams to help customers use our services effectively, driving real-world results like reducing fraud and improving customer experience. In this role, you'll combine your problem-solving skills with a technical mindset. You'll help monitor solution performance, provide initial analysis, and work with more senior team members to make sure our clients are successful. This is an excellent opportunity to learn from experts, advocate for customers internally, and gain exposure to our product and engineering teams.

Requirements

• Bachelor's degree in IT or equivalent experience in payments, fraud, risk management or ecommerce industry.
• 5+ years of client-facing experience, with a strong focus on risk mitigation strategies.
• Proven track record in account management, client delivery, and complex project implementations.
• Strong consultative, analytical, and problem-solving skills, with proficiency in statistics and data forensics.
• Excellent communication, presentation, and stakeholder management skills across technical and non-technical audiences.
• Demonstrated ability to build and maintain long-term client relationships and drive customer satisfaction and retention.
• Experienced in cross-functional collaboration with product, operations, and sales teams.
• Highly organized, results-driven, and capable of managing multiple priorities under pressure.
• Strategic thinker with a proactive mindset, high integrity, and a commitment to continuous improvement.

Responsibilities

• Partner with clients to assess business needs and define project scope, objectives, and deliverables.
• Lead project planning, execution, and governance, ensuring timelines, KPIs, and quality standards are met.
• Act as a trusted advisor by proactively understanding client environments and delivering tailored solutions.
• Coordinate with Product, Sales, and internal teams to ensure seamless implementation, issue resolution, and continuous improvement.
• Conduct workshops, manage stakeholder communication, and maintain accurate project documentation.
• Share best practices, deliver internal training, and contribute to process optimization within Professional Services.
• Drive customer success by fostering adoption, monitoring health metrics, and identifying upsell opportunities.
• Gather client feedback to inform product development and enhance the overall customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees