Engagement Manager

Alviere•Denver, CO

51d•$90,000 - $110,000

About The Position

The Engagement Manager owns the end-to-end client relationship for assigned customers, serving as the primary point of accountability from implementation through ongoing delivery and success. This role combines project management, account management, and client advisory responsibilities to ensure clients realize value while maintaining high satisfaction, compliance alignment, and long-term retention. The Engagement Manager partners closely with all other departments - including Product, Engineering, Compliance, and Customer Support - to deliver implementations on time & within budget, deliver & manage ongoing initiatives, and proactively address client needs in a regulated financial services environment.

Requirements

4+ years of experience in client-facing roles such as Engagement Manager, Project Manager, Account Manager, or Customer Success Manager
Experience managing complex implementations or projects in a SaaS environment
Strong project management skills, including timelines, dependencies, and stakeholder coordination
Excellent written and verbal communication skills
Proven ability to manage multiple clients and priorities simultaneously
Comfort working with technical, operational, and compliance stakeholders

Nice To Haves

Experience in fintech, payments, banking technology, or regulated SaaS
Familiarity with APIs, data integrations, or platform-based products
Experience working with financial institutions and enterprise clients
PMP, CSM, or similar certification

Responsibilities

Lead client implementations from contract handoff through go-live
Serve as the primary point of contact for assigned client accounts
Build and maintain trusted relationships with client stakeholders
Develop and manage project plans, timelines, milestones, risks, and dependencies
Coordinate cross-functional resources to ensure successful delivery
Manage scope, change requests, and implementation communications
Ensure implementations align with contractual, regulatory, and security requirements
Own post-implementation initiatives, enhancements, and platform expansions
Manage client requests, prioritization, and expectations across multiple concurrent engagements
Facilitate regular client check-ins, business reviews, and roadmap discussions
Act as a client advocate internally
Monitor platform adoption, usage, and key performance indicators
Identify risks to delivery or satisfaction and drive resolution
Understand applicable financial services regulations impacting clients (e.g., payments, banking, data security)
Ensure client activities align with company policies, risk controls, and compliance requirements
Escalate potential compliance, operational, or reputational risks appropriately
Contribute to continuous improvement of implementation methodologies, documentation, and client-facing processes
Maintain accurate client records, project documentation, and status reporting