Engagement Manager

Mercor • San Francisco, CA

6h • Onsite

About The Position

As an Engagement Manager, you will own key customer relationships across application-layer companies, research labs, and enterprise clients, serving as the primary point of contact from evaluation through delivery. You’ll partner closely with technical and business stakeholders to guide training and deployment, resolve issues, and ensure a high-quality customer experience.
You’ll work cross-functionally with product, operations, and engineering to manage timelines, support execution, and surface insights that drive account growth. This role also plays a key part in expanding revenue—leading commercial processes for new and existing customers and helping leadership identify and unblock growth opportunities in a fast-moving AI environment.

Requirements

• 4+ years of total work experience, with experience in consulting or as a technical program management role in industry
• Technical BS/MS (or equivalent practical experience) and comfort working with ML/engineering stakeholders
• Experience in a top-tier Consulting Firm and fast-growth technology startup
• A proven track record in enterprise client facing roles and expanding customer relationships
• Excellent verbal and written communications
• Ability to understand the ML training and evaluation lifecycle and build trusted relationships with technical customers.
• Great cross-functional experience and collaborative ability

Responsibilities

• Manage and grow a portfolio of relationships across application-layer companies, research labs, and enterprise customers
• Serve as the primary point of contact for customer questions, issues, and escalations; triage internally and drive resolution.
• Lead commercial processes to close net-new and existing business
• Manage technical relationships with research teams and help guide evaluation and training strategy
• Work cross-functionally with product, operations, and engineering to track delivery and timelines
• Forecast revenue growth and help leadership understand how to unblock additional growth opportunities

Benefits

• Competitive salary and bonus earning potential + meaningful equity (aligned with a venture-backed, rapidly scaling AI company)
• Medical, dental, and vision coverage
• 401(k)
• Monthly meal stipend
• Excellent in-office culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager