Engagement Manager

MarketScale•Dallas, TX

36d•Onsite

About The Position

MarketScale helps the world’s best B2B brands grow by turning the most underused asset in their business into a content engine: their people, customers, and partners. Our platform (MarketScale Studio) makes it easy for teams to collect, produce, and publish high-quality user-generated content (UGC) at scale—without creating chaos for marketing leadership. It’s built to unlock subject matter experts across a company (executives, sales, engineers, customers) and turn their insight into approved, professional content that performs. We’re hiring a Client Services Engagement Manager—a proactive, coaching-minded relationship leader who loves helping clients win. What You’ll Do (Your Portfolio + Your Daily Rhythm) As an Engagement Manager, you will manage a portfolio of active client accounts and serve as the operational and strategic hub for their success.

Requirements

5–10+ years in client services, account management, customer success, agency, or marketing services
Proven track record managing multiple client relationships at once
Strong executive communication skills (written + verbal)
Comfort leading calls, presenting plans, and being the “driver” on engagements
Comfort working independently in a remote environment

Nice To Haves

Podcast production experience
Video editing or media production experience
Writing, PR, creative direction, design, or content strategy
Experience supporting mid-market, upper mid-market, and/or Fortune 500 marketing teams
Familiarity with content workflows, creative approvals, and multi-stakeholder programs
A builder mindset: you can improve systems while running them

Responsibilities

Own the ongoing relationship for a set portfolio of B2B clients
Lead recurring check-ins, planning calls, and strategy sessions via phone and Zoom
Coach client stakeholders (marketing teams + internal contributors) on how to capture and submit content
Help clients activate the “voices of the company” outside of marketing—making it easy for teams to contribute while maintaining marketing control
Teach clients how to think about B2B content differently than B2C (precision, authority, trust, and relevance)
Keep client programs moving: content requests, scheduling, show/podcast timelines, approvals, follow-through
Partner with internal production teams to ensure content stays aligned with client goals and brand standards
Maintain strong organizational systems: notes, timelines, deliverables, playbooks, and client documentation
Coordinate across teams to make sure the client experience is seamless—from content creation through publishing
Flag risk early, solve problems fast, and drive momentum inside client accounts
Translate client goals into a clear content plan that supports business outcomes (brand, pipeline, product launches, recruiting, thought leadership)
Push for consistency and progress—without needing clients to micromanage the process
Bring ideas: formats, shows, podcasts, campaigns, creative angles, and UGC plays that drive growth