Engagement Manager

Tenex • New York City, NY

2d • $225,000 - $350,000 • Onsite

About The Position

Tenex is a Chief AI Officer for forward-thinking mid-market & enterprise companies. We’re a full-stack strategic technology partner that helps you identify the highest ROI AI opportunities in your business, set your transformation strategy, and execute through a combination of technology & change management offerings.

The job in a sentence
Run a full Tenex pod like a high-output operator: activate high-level vision into tactical plans for AI Strategists, own the client relationship, and ship work that expands accounts and earns “Wow.”

Requirements

• Client-Facing Seniority: 5–8 years of experience in client-facing consulting (tech transformation, product strategy, or similar) where you were the primary person accountable for the engagement.
• Product Delivery: Direct experience in the product lifecycle: shipping software, scoping, defining requirements, and managing rollouts.
• Execution Ownership: A proven track record of owning delivery across cross-functional teams (strategy, design, and technical builds).
• Operational Grit: Strong judgment under pressure, a "poker face" with stakeholders, and a relentless bias toward action.
• Presence: NYC-based and willing to be in-office.

Nice To Haves

• Pedigree: Experience specifically within top-tier management consulting (MBB/Big 4) or at a high-growth startup .
• Enterprise Navigation: A track record of leading complex, multi-stakeholder enterprise accounts and commanding high-stakes QBRs at the C-suite level.
• AI Specialization: Practical familiarity with AI/automation delivery, including LLMs, data constraints, and the nuances of user adoption for new tech.
• Engineering Leadership: Experience directly or indirectly managing engineers or technical squads to hit delivery milestones.

Responsibilities

• Activate the Vision: Translate high-level guidance into tactical plans that your AI Strategists can understand and execute. Operate independently if leadership gets swamped; you have built enough trust that they can rely on you to keep the mission moving.
• Lead the AI Strategists: Own the output and quality of your pod. Coach people up through direct feedback and clear expectations, or escalate a performance issue if it puts the project or the "Wow" at risk.
• Master the Capacity Map: Manage your time and capacity to keep all the plates spinning and know which plates are made of rubber vs glass—the former can bounce, the latter will break.
• Take the Pen: Your delegation skills are strong enough to not get bogged down in analysis, yet you know exactly when to roll up your sleeves or take the pen to protect the Tenex standard.
• Run the Client Map: Identify and manage all key stakeholders (buyers, champions, users, blockers). Establish clear communication rhythms: proactive weekly updates, tight execution loops, and QBRs with senior leaders.
• Field the Questions: Present eloquently and field all sorts of questions from stakeholders with a poker face, even under pressure or during unpredictable shifts.
• Own Client Outcomes: Set clear quarterly goals for every account: what ships, why it matters, and how success is measured. Prioritize work based on ROI and real business impact.
• Turn Ambiguity into a Plan: Run discovery when needed (audits, interviews, workflow and data mapping) to convert fuzzy problems into clear requirements, sequencing, and acceptance criteria.
• Drive Execution: Partner closely with the Tech Lead to translate goals into a shippable plan, maintain momentum, and surface risks early. Keep the pod focused on the highest-leverage work.
• Drive Adoption, Not Just Demos: Design rollout and enablement plans (training, champions, comms). Measure adoption and iterate until solutions actually stick.
• Support Sales & Expansion: Join late-stage sales when needed to shape scope and success metrics. Ensure clean post-sale handoffs and compound relationships through results.

Benefits

• Medical, dental, and vision provided
• Vacation: Take what you need vacation policy
• In-Office, NYC-based: Work from our beautiful office in the heart of New York City
• World-class team: Join engineers, designers, and operators driven to do their life’s most important work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed