Engagement Manager

BlackLine•New York, NY

3d•Hybrid

About The Position

Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.

Requirements

At least 3 years of experience in Engagement Mgmt., Project Mgmt., Consulting Services, or Professional Services environment
Bachelor's degree or equivalent work experience
Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
Demonstrated successful completion of complex enterprise-level client implementation projects
Proven experience to balance multiple projects at any given time and stay on top of all details
Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
Experience with large scale ERP systems including SAP and Oracle
Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
Excellent communication skills, strong organizational skills and attention to detail
Effective problem-solving and conflict resolutions skills
Ability to deliver world-class service and high-impact results while navigating challenging situations
Ability to manage self and others under pressure and time-sensitive deadlines
Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually

Nice To Haves

2 years of experience in the audit/accounting industry
2 years of experience with BlackLine Products
PMP certification
Proven results as an Engagement Manager or Project Manager
Proficient in MS Office and CRM/project management software
Customer-oriented approach
Sharp business acumen
Excellent verbal and written communication abilities

Responsibilities

Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
Develop a delivery strategy for large scale partner implementation projects
Create customer project plans complete with budgetary information and resource needs
Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
Define project success criteria and communicate them to all stakeholders
Provide status updates cross-organization
Track and report project financials against estimate; resolve budget issues as they arise
Manage project scope, timeline and budget changes
Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
Identify, manage and mitigate project risk
Act as the escalation point when issues arise with the customer or partner on engagements
Identify potential upsells to increase revenue and build brand awareness
Complete other projects duties as assigned