Engagement Manager III

RealPage, Inc.•Richardson, TX

About The Position

The Engagement Manager III (EMIII) leads complex, multi-product SaaS deployments across RealPage’s strategic accounts, driving enterprise-wide transformation and long-term customer success. Building on the EMII foundation, this senior role expands influence across executive stakeholders, mentors junior Engagement Managers, and helps shape strategic implementation practices. As a trusted advisor and change agent, the EMIII is responsible for delivering high impact onboarding experiences and aligning RealPage solutions with clients’ business outcomes. This role demands exceptional leadership, strategic foresight, and deep expertise in both RealPage products and the multifamily industry.

Requirements

5+ years of SaaS implementation, engagement management, or similar experience with a proven track record of leading enterprise-level projects
Strong executive presence and ability to influence senior stakeholders
Excellent project management skills
Demonstrated success in mentoring and developing team members
Deep understanding of change management principles and enterprise transformation
Excellent communication, facilitation, and conflict resolution skills
Ability to travel up to 25% based on client needs

Nice To Haves

PMP or equivalent certification preferred
MBA or advanced degree in Business, Technology, or related field
Experience with RealPage platform and multifamily industry operations
Familiarity with Agile or hybrid project delivery methodologies
Thought leadership in SaaS onboarding, customer success, or digital transformation

Responsibilities

Strategic Program Leadership: Lead implementation projects primarily for our strategic level clients ( 7,500+ units ) involving multiple RealPage products and business units. Develop and execute high level onboarding programs that align with client goals and RealPage best practices.
Executive Stakeholder Management: Build and maintain relationships with senior client executives. Facilitate strategic planning sessions, executive steering committees, and ongoing touch point calls to ensure alignment and value realization.
Mentorship & Team Leadership: Coach and mentor EMIs and EMIIs, providing guidance on project delivery, client communication, and risk management. Serve as a role model for cross-functional collaboration and customer advocacy.
Innovation & Process Improvement: Identify opportunities to improve implementation methodologies, tools, and templates. Contribute to the evolution of RealPage’s onboarding framework and change management strategies.
Risk & Change Management Expertise: Lead complex change management initiatives, including cultural, technical, and operationaltransitions. Proactively identify risks and develop mitigation strategies that ensure successful outcomes.
Cross-Functional Collaboration: Partner with Product, Sales, Support, and Training teams to ensure a seamless customer experience. Influence product roadmap and service offerings based on client feedback and industry trends.