Engagement Manager II

TEKsystems•Dallas, TX

35d•$105,000 - $150,000•Hybrid

About The Position

As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? Let’s partner. Together, we can accomplish amazing things. Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Service’s (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM II is responsible for managing customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.

Requirements

Bachelor’s Degree or equivalent experience.
Minimum of 5 years of experience in project management.
Excellent oral and written communication skills (English language).
Analysis and problem-solving skills.
Time management and organizational skills.
People management skills.
Experience in project management fundamentals or as an acting Scrum Master.
Exposure to professional services agreements including the change management process.
Exposure to IT Managed Services, project management classes, and other IT certifications.
Demonstrated project risk analysis and mitigation skills.

Nice To Haves

Experience in the IT Professional Services industry.
Knowledge of CRM systems and customer engagement strategies.
Certification in project management (PMP, PRINCE2, etc.).
Experience with Agile methodologies: Scrum, Kanban, SAFe, XP.

Responsibilities

Advanced Engagement Management: Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently.
Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
Stakeholder Communication: Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.
Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients.
Team Leadership and Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.
Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
Business Development: Identifying opportunities and collaborating with sales partners for upselling and cross-selling, aiding in organic business growth.