Engagement Manager, Firefly Foundry

Adobe•San Francisco, CA

22h

About The Position

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity We are the market leader in software products and services for the creative, GenAI & marketing ecosystem with Creative Cloud, Document Cloud, Express, Firefly, and Experience Cloud. Adobe Firefly Foundry allows global brands to leverage the incredible power of GenAI to transform the way they create content. As a Foundry Engagement Manager, you are the connective tissue across customer leadership, product, engineering, and go-to-market teams. You turn high potential opportunities into measurable value fast, guiding customers from discovery to adoption while building trust and momentum for this GenAI transformation.

Requirements

Customer centric: deep empathy for stakeholder goals and the dynamics of enterprise relationships.
Project leadership: fluent across waterfall and agile; skilled in planning, scheduling, and orchestrating cross functionally.
Proactive risk management: can distinguish signal from noise, surface risks early, and drive them to resolution.
Technical acumen (pragmatic): working understanding of SaaS and modern software delivery to credibly connect business outcomes to technical reality.
Demonstrated success leading digital transformation for enterprise clients across industries; product and humancentric approach at the intersection of business, design, and technology.
Hands-on with Agile/Scrum and tools like SharePoint, Jira, Workfront, Miro, Confluence, and AI tools.
4–7+ years across business consulting, digital strategy, agile pod-based software delivery, enterprise software, AI/ML, cloud deployments, and data integration.
Traits that thrive here: low ego, proactive nature, cross-functional collaborator, “around-the-corner” thinker, founder-style ownership, and strong autonomous execution.

Nice To Haves

Knowledge of Adobe Creative Cloud, Firefly/Firefly Services, a plus.
Prior experience in a creative team is a plus.

Responsibilities

Drive enterprise scale content creation transformations using Adobe’s Generative AI solutions as the catalyst for organizational change.
Build trust, confidence, and advocacy for the project/program team across executive and practitioner stakeholders.
Lead in both presales and post-sales contexts—staying ahead of meetings and milestones, orchestrating cross functional work, and ensuring accurate, on-time delivery.
Establish executive communication cadences that showcase progress and value, maintaining enthusiasm for GenAI transformation within a clear governance framework.
Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization.
Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.
Partner with GTM and Sales Operations to triage, validate, and progress specific Foundry opportunities, aligning the right SMEs and accelerating pipeline movement.
Facilitate use case discovery workshops; translate business objectives into requirements for forward deployed engineers and researchers; guide configuration, deployment, and adoption.
Ensure successful pre-to-post sales handoff so delivery teams start with complete customer context (contacts, use cases, urgency), milestones, progress reporting, and risk controls and can hit the ground running.
Partner with executive sponsors to define success metrics and sustain commitment
Drive adoption through enablement sessions and demos in collaboration with Customer Success and Enablement.
Maintain single source of truth visibility using a centralized hub for pipeline and engagement assets.
Keep leadership informed with forecast and progress reporting.
Attend key on-sites/workshops to ensure alignment, track action items, and keep teams moving toward target go-live dates.