Engagement Lead

NTT DATA•Plano, TX

About The Position

Client Relationship & Partnership Management Grow and maintain strong client relationships throughout the project lifecycle, serving as primary point of contact Stay aligned with Business Unit strategy from opportunity identification through project completion Maintain daily client contact and relationships, setting clear expectations and reporting on delivery progress Serve as first point of escalation for client issues, resolving directly or escalating as needed Manage scope discussions and negotiations with clients, alerting teams of scope changes Manage and write change orders based on input from delivery teams Provide scope estimations (in collaboration with the development team leadership cohort) and tracking Ensure smooth day-to-day project operations and delivery processes Manage project budgets proactively to maintain targeted margins, including WBS management and invoicing approvals Work with practice leads to resolve personnel and performance issues as needed

Requirements

8+ years of experience in project/program management with demonstrated success in complex technology projects in a client services environment
5+ years of experience in client-facing roles with proven relationship management skills
Strong background in Agile methodologies and product management principles
Experience managing large, cross-functional teams in consulting, agency, or enterprise software environments
Proven track record of delivering projects on time, within budget, and to client satisfaction
Deep expertise in both Agile (Scrum, Kanban, SAFe) and Waterfall delivery methodologies
Strong understanding of software development lifecycle and modern delivery practices
Experience with project management tools (Jira, Azure DevOps, etc.)
Proficiency in budget management, resource planning, and financial tracking
Knowledge of product management principles and roadmap development
Exceptional client relationship management and communication skills
Proven ability to manage multiple stakeholder relationships simultaneously
Strong problem-solving and decision-making abilities under pressure
Experience in conflict resolution and escalation management
Ability to translate technical concepts into business value propositions
Experience with product roadmap development and prioritization
Experience with scope management and change control processes
Experience in digital transformation or innovation consulting
Certification in project management (PMP, CSM, SAFe, etc.)
Experience with Launch's target industries (Fortune 500, manufacturing, professional services)
Advanced degree in Business, Engineering, or related field

Responsibilities

Grow and maintain strong client relationships throughout the project lifecycle, serving as primary point of contact
Stay aligned with Business Unit strategy from opportunity identification through project completion
Maintain daily client contact and relationships, setting clear expectations and reporting on delivery progress
Serve as first point of escalation for client issues, resolving directly or escalating as needed
Manage scope discussions and negotiations with clients, alerting teams of scope changes
Manage and write change orders based on input from delivery teams
Provide scope estimations (in collaboration with the development team leadership cohort) and tracking
Ensure smooth day-to-day project operations and delivery processes
Manage project budgets proactively to maintain targeted margins, including WBS management and invoicing approvals
Work with practice leads to resolve personnel and performance issues as needed