Engagement Lead

SpryPoint

11d • Remote

About The Position

The Implementation Architect will ensure client engagements are scoped accurately and completely to secure successful project outcomes for both our clients and SpryPoint. This is achieved by working closely with Sales, Solution Specialists, Service Delivery, Product Engineering teams, and prospective clients.

In this role, you’ll develop a strong understanding of our Service Delivery Implementation Methodology and play a key role in supporting RFP responses, sales presentations, and contract negotiations from a service delivery perspective.

✈️ Travel across North America is anticipated to be up to 40%. Candidates must be able to travel outside of Canada with no known legal or immigration-related restrictions.

Requirements

• Proven experience developing contract documentation (SOWs, milestones, etc.)
• Strong organizational and multitasking skills
• Effective communication and interpersonal skills
• Analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Strong executive presence
• 5+ years of enterprise B2B SaaS experience
• Conflict resolution and negotiation skills
• Process-building capabilities
• Personable with the ability to quickly build trusted relationships
• Strong attention to detail and accuracy
• Time management and prioritization skills
• Experience using PSA tools such as Kantata
• Experience with productivity tools such as Google Docs, Sheets, and Slides

Nice To Haves

• Deep utility domain and solution expertise preferred
• Project coordination and management skills (asset)

Responsibilities

• Act as a liaison between the Sales Team and the Service Delivery Team
• Work with Sales to establish, monitor, and uphold internal service levels
• Support Sales through coordination and management of documentation (SOWs, milestones, project plans, RFP responses, presentations)
• Support customer onboarding, including Sales-to-Service Delivery transitions
• Provide insights to Sales and Service Delivery teams for continuous improvement
• Partner with Sales and Service Delivery leadership to develop and streamline processes
• Communicate potential delays, risks, or issues to key internal stakeholders
• Support ongoing customer scoping and quoting activities
• Work with Service Delivery Management to support sales pipeline forecasting

Benefits

• Work your way - Remote-first environment with flexible working hours across North America
• Competitive Total Rewards - Comprehensive compensation package that grows with you
• Complete Setup - MacBook + $500 to create your ideal home workspace
• Total Wellness - Health, dental, vision, and life insurance from day one
• Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
• Future Security - RRSP (Canada) and 401k (US) matching programs
• Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
• Team Connection - Annual company events and team offsites that bring us together

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed