Engagement Lead - Tekion Implementation

Baker Tilly•Washington, DC

About The Position

Baker Tilly has an incredible career opportunity for an Engagement Lead – Tekion / DMS Implementation to join our growing Digital Consulting team. Baker Tilly’s Digital Consulting Practice combines deep functional, industry, and technical capabilities to help clients solve their toughest enterprise digital challenges. Baker Tilly Digital is focused on the integration of advanced technologies with core business transformational services to support companies in successfully navigating the complexities of digital transformations.

Requirements

Bachelor’s degree in relevant field
Minimum of seven (7) years of related experience, including 3 years of auto dealership industry experience; consulting experience highly preferred
Minimum of three (3) years’ experience with auto dealership processes, terminology, and workflows (sales, service, parts, accounting)
Experience leading teams in the implementation of Tekion DMS; Tekion Certified Professional (TCP) qualification highly preferred
Experience managing senior-level client relationships and working across an organization with multiple stakeholders
Ability to lead and supervise others, provide exceptional client service, see the "big picture" as well as the details, display appropriate ethical knowledge, and exhibit a sense of urgency and commitment to quality and the timely completion of projects
Ability to decompose scope into detailed activities and deliverables, then conduct work package handoff to delivery resources from Baker Tilly, client teams, and third-party vendors
Ability to manage multiple projects/initiatives simultaneously, with a willingness to support different workstreams as needed
Ability to think creatively to solve problems gained through prior experience, education, training to resolve issues and remove project obstacles
Demonstrated management, analytical, organization, interpersonal, project management, communication, and highly developed Microsoft Suite (Word, Excel, PowerPoint) skills
Project experience with full lifecycle application development (e.g. requirements gathering, use case development, system analysis and design, integration, testing, deployment)

Nice To Haves

Experience with Agile software delivery management tools and techniques (Scrum, JIRA, confluence) is a plus
Project/program management certification (e.g. PMP, PgMP) and/or Agile certification (e.g. PMI-ACP, CSM, PSM. SAFe POPM) is a plus

Responsibilities

Lead a team of Baker Tilly and client resources through definition and delivery of transformation projects, with a focus on the auto dealership industry and the implementation of the Tekion Dealer Management Systes (DMS)
Proactively identify and develop complementary value-added services for automotive dealerships, including process improvement initiatives and broader digital transformation opportunities that enhance operational efficiency and customer experience.
Develop, manage, and measure effectiveness of project approach and plans aligned to critical phases of implementation (analyze, design, build, test, deploy) and/or long-term roadmaps which describe delivering large-scale solutions via a series of projects
Lead the delivery of product training to dealer staff across departments (sales, service, parts, accounting)
Elicit and define requirements using multiple methods such as interviews, document analysis, workshops, surveys, site visits, etc.
Manage and implement multiple projects through delegation, coordination, communication, and organization.
Coordinate deployment of projects included staffing resources, deadlines, and end user expectations
Ensure that all projects are properly documented, which includes a business case, business requirements, and implementation plan, maintaining document requirements for project managers and business owners
Manage third party vendor relationships to resource specific development needs
Act as the liaison among the executive committee members, stakeholders, and development team including identification and mitigation of project risks and issues
Support the development of the Enterprise Transformation practice from go-to-market activities to delivery methodology standards and team development
Provide functional expertise based on your specific skills and background
Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients and the community
Invest in your professional development individually and through participation in firm wide learning and development programs
Support the growth and development of team members and clients through the Baker Tilly Value Architect model, helping associates meet their professional goals
Enjoy friendships, social activities and team outings that encourage a work-life balance