Engagement Lead (ServiceNow – FSM / CSM / Delivery Focus) – C&I

CRI Advantage • Boise, ID

5d • Remote

About The Position

CRI Advantage is seeking a ServiceNow Engagement Lead to support delivery across our ServiceNow practice, with a focus on hands-on implementation and platform expertise, particularly within FSM and CSM.
This role is delivery-focused, requiring a strong technical lead who can build, configure, and deliver scalable ServiceNow solutions while guiding development teams through execution.
As a three-year ServiceNow Partner, CRI continues to expand its capabilities across multiple ServiceNow modules and client environments.

Requirements

• 8+ years of ServiceNow implementation, development, or administration experience
• Experience leading development teams and delivery efforts
• Hands-on experience with FSM and/or CSM modules
• Strong ServiceNow development/configuration experience (JavaScript, workflows, UI policies, integrations)
• Experience with REST, SOAP, and JSON integrations
• Strong understanding of ITIL and Agile/Scrum
• ServiceNow Certified System Administrator (CSA)
• At least one (1) Certified Implementation Specialist (CIS) certification
• Certified Application Developer (CAD)
• Candidates must have active certifications to be considered.

Nice To Haves

• Experience with ITSM, ITOM, SPM
• Experience with additional modules (ITAM, HRSD, SecOps, IRM/GRC)

Responsibilities

• Lead hands-on implementation and configuration of ServiceNow solutions
• Develop workflows, automation, dashboards, and integrations
• Guide development teams through Agile delivery cycles
• Participate in requirements gathering and solution design
• Build and maintain ServiceNow applications and platform configurations
• Perform testing (unit, system, UAT) and support deployment
• Collaborate with cross-functional teams to ensure successful delivery
• Support documentation, training, and continuous improvement

Benefits

• Medical (PPO/HDHP), Dental, Vision
• STD, LTD, Life & AD&D
• FSA and HSA options
• PTO, Holidays, Sick Leave
• 401(k) with Employer Match
• Employee Assistance Program (EAP) and discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees