Remote Energy Efficiency Customer Support Specialist

CLEAResult

1d•$17•Remote

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. This position is remote and can be located anywhere where posted. We are looking for a talented individual… To join our team as an Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change! How we’re different… Each customer interaction focuses around energy efficiency You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates Each call can be a different utility customer and require a different type of service Wide range of support scripts – verbatim, talking points, or simple usage guides Some programs utilize chat/email interactions with customers Personal performance data and progress accessible in real time

Requirements

High School Diploma or GED (required)
Ability to type 35+ WPM
No attendance or punctuality concerns
Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
Minimum of 6 months of previous experience within a customer-facing environment required
Home Internet requirements: Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency
Ability to hardwire internet, plug directly into router
Dedicated home office space, free of personal disruptions
Two power connections
You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours

Nice To Haves

Call Center experience in an inbound/outbound sales environment preferred
Sales-oriented with a focus on customer service satisfaction
“How can I help you?” attitude

Responsibilities

Experience handling inbound or outbound voice calls
Expertly navigating a script
Supporting customers and tech inquires

Benefits

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career

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