Endpoint Technician MGB Faulkner

Mass General Brigham • Jamaica Plain, MA

2d • $22 - $31 • Onsite

About The Position

MGB Faulkner Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary MGB is hiring an Endpoint Technician I within the Digital Support Desktop Tech team at Faulkner Hospital! M-F Days Join the Mass General Brigham team! Learn from others and be inspired. Work hard to solve for unknowns. Chase solutions. Be a part of something greater. At Mass General Brigham, we know it takes a range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. The Endpoint Technician I is responsible for managing and supporting a wide range of technical systems and equipment. Your functions for this role will include transporting and setting up technical equipment and maintaining inventory. You will also be responsible for managing systems to ensure secure and efficient operations, providing technical support and troubleshooting, and offering technical guidance to peers to minimize disruptions and maintain productivity.

Requirements

• High School Diploma or Equivalent required
• MGB can review and consider experience in lieu of a degree
• Experience in customer service and IT support, including hardware and software troubleshooting
• 1-2 years preferred Experience in support or related technical field
• Proficient working knowledge of associated technical systems and software.
• Proficiency with associated technical systems and software.
• Solid experience with Microsoft Windows operating systems.
• Excellent troubleshooting and problem-solving abilities across IT environments.
• Proficient written and verbal communication skills.
• Outstanding customer service, interpersonal, and organizational skills.
• Demonstrated ability to multi task, prioritize, and manage competing work demands.
• Creative, detail-oriented, and adaptable in fast-paced technical environments.

Nice To Haves

• Associate's Degree Related Field of Study preferred
• 1-2 years preferred Experience in support or related technical field

Responsibilities

• Provide break/fix technical support services for networked and stand-alone computing equipment.
• Transport, set up, install, and decommission systems.
• Provide operational support by accessing software, monitoring system jobs, and responding to peripheral hardware errors and stoppages.
• Operate systems to input, process, and retrieve data as part of daily operations.
• Respond to support requests via phone, email, ticketing systems, and instant messaging platforms.
• Deliver timely and effective technical support and customer service to internal users, resolving routine hardware, software, and system-related issues.
• Collaborate with subject matter experts and escalate issues as necessary using ITIL leading practices.
• Document issues and resolutions clearly and accurately for ongoing knowledge base development and process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED