Endpoint Services Technician
About The Position
The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a full-time Endpoint Services Technician to work in Miami. The Endpoint Services Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status. Acts as first point of contact in the problem determination process, for endpoint solutions and network issues. Provides quality customer service to all clients in a timely and professional manner. Organizes and prioritizes support requests. Monitors, administers, tracks, and verifies completion of help desk tickets. Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software. Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers. Conducts basic troubleshooting for endpoint devices. Perform regular maintenance and updates on endpoint devices. Loads and configures software on endpoint devices. Verifies software is functional and escalates issues. Decommissions any existing hardware that has been replaced. Completes, updates, and closes Service Center tickets. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Requirements
- High school diploma or equivalent
- Minimum 1 year of relevant experience
- Skill in completing assignments accurately and with attention to detail.
- Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
- Ability to process and handle confidential information with discretion.
- Ability to work evenings, nights, and weekends as necessary.
- Commitment to the University’s core values.
- Ability to work independently and/or in a collaborative environment.
- Proficiency in computer software (i.e. Microsoft Office).
- Any appropriate combination of relevant education, experience and/or certifications may be considered.
Responsibilities
- Provides technical user advice and support to academic and administrative staff for problems and questions related to network communications.
- Monitors systems and advises senior staff of network application status.
- Acts as first point of contact in the problem determination process, for endpoint solutions and network issues.
- Provides quality customer service to all clients in a timely and professional manner.
- Organizes and prioritizes support requests.
- Monitors, administers, tracks, and verifies completion of help desk tickets.
- Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
- Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.
- Conducts basic troubleshooting for endpoint devices.
- Perform regular maintenance and updates on endpoint devices.
- Loads and configures software on endpoint devices.
- Verifies software is functional and escalates issues.
- Decommissions any existing hardware that has been replaced.
- Completes, updates, and closes Service Center tickets.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Benefits
- The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
