Endpoint Engineer – (Enterprise / Global)

Universal Music Group•Nashville, TN

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Job Summary The Endpoint Engineer will drive strategic initiatives that enhance endpoint infrastructure across all Universal Music Group (UMG) territories. This role focuses on leading cross-functional projects that improve system performance, security, and user experience. The engineer will be responsible for designing, implementing, and optimizing endpoint solutions, managing deployments, and ensuring alignment with enterprise standards. A key aspect of the role includes developing scalable solutions, contributing to enterprise architecture, and mentoring Tier 1 and Tier 2 teams through structured training programs and documentation as well as providing an escalation point for local territories and leads.

Requirements

5+ years of experience leading or contributing to endpoint engineering projects in enterprise environments.
Proven ability to manage project timelines, milestones, and deliverables.
Strong communication and stakeholder engagement skills across technical and non-technical audiences.
Experience with SCCM/MECM, JAMF, Intune, Azure AD (Entra ID), and Windows Autopilot in project contexts.
Demonstrated success in deploying and supporting enterprise-grade endpoint solutions.
Experience in training and mentoring technical teams as part of project enablement.

Nice To Haves

Formal training or certification in Project Management (e.g., PMP, Agile).
Experience supporting executive-level stakeholders during strategic rollouts.
Familiarity with benchmarking tools for performance evaluation.
Certifications in Microsoft, Apple, JAMF, and SCCM technologies.
Experience in media or entertainment industry projects.

Responsibilities

Lead and manage endpoint engineering projects from initiation through delivery, including planning, execution, and post-implementation review.
Collaborate with global IT teams to define project scopes, timelines, and deliverables for endpoint infrastructure upgrades and deployments.
Develop and maintain technical documentation and training materials to support project rollouts and knowledge transfer.
Oversee the deployment and lifecycle management of Windows 11, Office 365, Adobe, and macOS environments.
Design and implement policies using JAMF, Intune, and SCCM/MECM to support enterprise-wide configuration and compliance.
Analyse telemetry data and system performance to inform project decisions and continuous improvement efforts.
Coordinate with vendors and third-party suppliers to ensure timely delivery of project components and services.
Manage critical incident response as part of project risk mitigation, including communication and resolution strategies.
Contribute to enterprise knowledge management systems by documenting project learnings and technical solutions.

Benefits

Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
Comprehensive medical, dental, vision, and FSA options, as well as:
100% coverage for out-patient mental health services
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
A lifetime fertility support allowance of $30,000 to plan participants
Student Loan Repayment Assistance and Tuition Reimbursement
100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
Variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent