Endpoint Engineer II

University of North Florida Alumni Association•Jacksonville, FL

1d•$78,000

About The Position

The Endpoint Engineer II, under the direction of a Manager or above, assists in the design, development and implementation of departmental processes and/or programs; May recommend policies and procedures to ensure effective coordination of departmental programs. Dedicated to campus client development and maintenance for Windows (PC), Apple (Mac), Apple iOS and other end user client platforms. This has become an ongoing practice to keep pace with traditional desktop and mobile device. Operating System releases: Provide top tier support for ITS User Service areas in troubleshooting, deployment, and testing of client hardware and software. Lead the design, implementation, and administration of Virtual Desktop Infrastructure (VDI) and Virtual Lab environments. Plan and maintain application and client virtualization products and strategies to ensure high availability and performance for remote and on-campus users. Coordinator of ITS software licensing: 1000 plus pieces of software purchased over the last 3 years averaging $1.6 million per year. Track and evaluate new and recurring purchases. Design and maintain software licensing database. Coordinate on support for virtualization platforms: Assist and coordinate virtualization platform to deliver persistent and non-persistent desktops and applications. Organize licensing options to integrate old and new licenses and maintain cost effectiveness across physical and virtual environments. Plan, design and maintain client management tool infrastructure components. Develop and maintain the Client Management Roadmap: Create and Maintain Standard Client System Configurations, including gold images for virtual labs. Perform Client System Imaging and Provisioning. Manage Application and Software Deployment. Maintain Client System Updates and Patching across all physical and virtual endpoints. Serve as Third Tier Client System Support: Manage and Administer Client Management Tools. Provide highest tier of Client Management Tool Support. Printer Management. Plan, design and maintain application and client virtualization products and strategies. Hardware and Software Asset Inventory and Reporting: Development and Documentation of hardware and software standards. Coordination with peer administrators and engineers across IT support teams. External Supplier Relationship Management: Monitor and Maintain Software license maintenance, compliance and renewals. Provide Software license analysis and rationalization. May serve as project manager on small-to-medium sized projects. Work with Systems Engineering, Security, Network, & Enterprise teams as needed to meet needs on campus endpoints. Work with internal Purchasing department and ITS billing/records. Coordinate and support the use of technology across all ITS Campus Technology Services support divisions/departments as directed by the manager or above Maintain project and desktop, mobile and peripheral support as needed throughout division in support of Client & Licensing initiatives. Participates in on call coverage rotation

Requirements

Master's and 2+ years of relevant experience or Bachelor's degree and 4+ years of relevant experience.
Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
This position requires a background check.
In conjunction with the University's policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Responsibilities

Assist in the design, development and implementation of departmental processes and/or programs
Recommend policies and procedures to ensure effective coordination of departmental programs
Campus client development and maintenance for Windows (PC), Apple (Mac), Apple iOS and other end user client platforms
Provide top tier support for ITS User Service areas in troubleshooting, deployment, and testing of client hardware and software
Lead the design, implementation, and administration of Virtual Desktop Infrastructure (VDI) and Virtual Lab environments
Plan and maintain application and client virtualization products and strategies to ensure high availability and performance for remote and on-campus users
Coordinator of ITS software licensing
Track and evaluate new and recurring purchases
Design and maintain software licensing database
Assist and coordinate virtualization platform to deliver persistent and non-persistent desktops and applications
Organize licensing options to integrate old and new licenses and maintain cost effectiveness across physical and virtual environments
Plan, design and maintain client management tool infrastructure components
Develop and maintain the Client Management Roadmap
Create and Maintain Standard Client System Configurations, including gold images for virtual labs
Perform Client System Imaging and Provisioning
Manage Application and Software Deployment
Maintain Client System Updates and Patching across all physical and virtual endpoints
Serve as Third Tier Client System Support
Manage and Administer Client Management Tools
Provide highest tier of Client Management Tool Support
Printer Management
Plan, design and maintain application and client virtualization products and strategies
Hardware and Software Asset Inventory and Reporting
Development and Documentation of hardware and software standards
Coordination with peer administrators and engineers across IT support teams
External Supplier Relationship Management
Monitor and Maintain Software license maintenance, compliance and renewals
Provide Software license analysis and rationalization
May serve as project manager on small-to-medium sized projects
Work with Systems Engineering, Security, Network, & Enterprise teams as needed to meet needs on campus endpoints
Work with internal Purchasing department and ITS billing/records
Coordinate and support the use of technology across all ITS Campus Technology Services support divisions/departments as directed by the manager or above
Maintain project and desktop, mobile and peripheral support as needed throughout division in support of Client & Licensing initiatives
Participates in on call coverage rotation