Endpoint Engineer and Systems Analyst Supervisor

State of Montana•Helena, MT

10h•Onsite

About The Position

Hello! We’re the Justice Information Technology Services (JITS) team at the Montana Department of Justice (DOJ). We serve the Montana Attorney General providing vital Information Technology (IT) infrastructure which Montanan’s rely upon to support state and local law enforcement. Our team is dynamic and collaborative, and we have a big impact. We manage the IT systems, services, and interfaces to support approximately 900 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers across the state working together to make a difference. JITS supports DOJ staff involved with legal cases concerning the State and its people, Montana missing persons, victim services, children’s justice, consumer protection, criminal investigations, highway safety, motor vehicle operations, gambling control, criminal history information, and forensic laboratory services. This is a long list of vital services but if you enjoy diversity, this challenging, exciting, and rewarding position may be what you are looking for. We are looking for a skilled Endpoint Engineer and Systems Analyst Supervisor who will oversee ensuring the effective design, implementation, and maintenance of endpoint systems and IT infrastructure as well as application maintenance. This role will focus on optimizing endpoint performance, enhancing system capabilities, and delivering high-quality technical support. The supervisor will work closely with other teams to align endpoint solutions with organizational goals and ensure the security and efficiency of IT operations.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field; Master’s degree preferred.
2+ years of experience in a supervisory or leadership role.
Strong technical knowledge of endpoint devices, operating systems, and network infrastructure.
Proficient in systems analysis methodologies and project management principles.
Excellent problem-solving, communication, and interpersonal skills.
Ability to work collaboratively and manage multiple priorities in a fast-paced environment.

Nice To Haves

Certifications such as CompTIA A+, Network+, Security+, or equivalent.
Experience with endpoint management and systems analyst applications (e.g., Microsoft Endpoint Configuration Manager, JADU, Livescan, Perceptive Content).

Responsibilities

Team Leadership: Supervise, mentor, and lead a team of endpoint engineers and systems analysts while fostering a collaborative team environment that encourages innovation and continuous improvement. Conduct regular team meetings, performance reviews, and professional development initiatives.
Endpoint Management: Oversee the design, deployment, and maintenance of endpoint devices including desktops, laptops, and mobile devices. Ensure the implementation of endpoint security measures and policies to protect organizational data. Monitor endpoint performance and implement enhancements to optimize user experience.
Systems Analysis: Lead systems analysts’ efforts to identify and address technical issues affecting endpoint performance and functionality. Collaborate with stakeholders to gather requirements and translate them into technical specifications for endpoint systems. Evaluate existing systems and processes, recommending improvements or new solutions as needed.
Technical Support: Provide advanced technical support for endpoint-related issues, escalating complex problems as necessary. Ensure that the team delivers high-quality support to end-users and resolves issues efficiently.
Documentation and Reporting: Maintain comprehensive documentation of endpoint systems, configurations, and processes. Prepare regular reports on system performance, team activities, and project status for management review.